Security Officer - voco

About us

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of.

Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

The Security Officer is responsible for maintaining a safe and secure environment for hosts, visitors, and assets. This includes implementing and enforcing security policies, conducting regular patrols, monitoring surveillance equipment, and responding to security incidents.

• Conduct regular patrols of the premises to identify and address security risks.
• Monitor security surveillance systems to detect and prevent unauthorized access or suspicious activities.
• Control access points and verify the identity of individuals entering the premises.
• Issue and deactivate access cards or credentials as needed.
• Enforce access policies and procedures.
• Respond promptly to security incidents, alarms, and emergencies.
• Investigate and document security incidents, providing detailed reports.
• Coordinate with law enforcement and emergency services when necessary.
• Enforce company security policies and procedures.
• Communicate and educate host on security best practices.
• Maintain clear and effective communication with team members and other relevant stakeholders.
• Report any security issues or concerns to appropriate personnel.
• Assist in the development and implementation of emergency response plans.
• Participate in regular drills and training exercises.
• Collaborate with other departments to address security needs and concerns.
• Handling lost & found of the hotel.

At voco Dubai, we look for hosts who are reliably different and contribute in the success of bringing our brand to life!

The Security Officer, with a minimum of 3 years' experience in a similar role, is responsible for ensuring the safety and security of guests, hosts, and assets within the hotel premises. This role requires the ability to engage with diverse teams, strong communication skills, and meticulous attention to detail. The ideal candidate will have a background in a four or five-star hotel or a comparable industry, and require security Sira license and First Aid/CPR certification.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so…