Field Service Technician

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high‑threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low‑, medium‑, and high‑energy X‑ray technology—or multiple X‑ray technologies—to address each customer’s unique security application requirements.

We are looking for experienced and motivated Field Service Technicians (FSTs) to join our team in Dubai Airport, U.A.E. In this role, you will provide Level 1 and Level 2 technical support for Rapiscan X‑ray screening systems across the UAE/MEA region.

You will be at the forefront of customer service—installing, diagnosing, troubleshooting, maintaining, and repairing complex X‑ray and trace systems.

You will also assist L3 Field Service Engineers (FSEs) with daily operational tasks. This is a dynamic, fast‑paced position where no two days are the same, requiring strong communication skills and the ability to build relationships with end users while training them on system operation and maintenance.

• Maintenance & Repair:
  Perform Level 1 and Level 2 troubleshooting and repairs on X‑ray and trace systems, including mechanical, electrical, and software components.
• Preventive & Corrective Work:
  Carry out scheduled maintenance and respond to callouts under FSE/TL supervision.
• Diagnostics & Fault Resolution:
  Identify and resolve technical issues to ensure minimal downtime and optimal performance.
• Technical Reporting:
  Provide clear written and verbal reports, escalating complex issues (Level
  3) to FSEs and site leads.
• Installation Support:
  Assist with system setup, configuration, and initial testing during deployment phases.
• Compliance & Safety:
  Follow all company, customer, and regulatory safety standards while on‑site.
• Core Values:
  Demonstrate Integrity, Innovation, Accountability, and Teamwork in all activities.

• Diploma in Electrical, Mechanical, Electronics, Automation, or Mechatronics.
• 4–6 years of experience in a field service environment; X‑ray industry experience is highly desirable.
• Previous experience in airports or security checkpoints is a strong advantage.
• Solid understanding of electronic and mechanical assemblies, wiring diagrams, and schematics.
• Ability to work independently in challenging and remote environments, as well as collaboratively within a team.
• Skilled in using power tools and hand tools.