Software Engineer – Application Support

Overview

Job Description

Start the new year with an exciting new challenge! GAC Group IT is looking for candidates for the role of Software Engineer – Application Support to be based in Dubai
. Could it be you?

• Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and the Helpdesk.
• Manage incidents, proactive alerts, change requests, and service requests to ensure compliance with enterprise architecture, production processes & framework and other Group standards.
• Ensure incidents and requests are resolved/fulfilled within agreed service levels and where applicable workarounds are provided to minimise business impact with timely escalations to the next level of support for faster resolution.
• Provide proactive, timely and professional follow-ups with and updates to external and internal customers.
• Take part in application improvement projects and bug fixes in coordination with the development team to ensure the stability and performance of the application(s).
• Produce and maintain clear documentation on application functionality and support procedures in the Knowledge base.

• A Bachelor’s degree, preferably related to computer science or equivalent.
• Strong working knowledge of Object-Oriented Programming (OOP), C#, REST APIs, .NET Core / .NET Framework, and Dev Express UI components (Win Forms and/or WPF).
• Hands-on experience with MS SQL Server, complex queries, stored procedures, performance tuning, and troubleshooting (Azure SQL preferred).
• Experience with Microsoft Azure, cloud-hosted applications and container-based solutions (e.g., Azure App Services, Azure Kubernetes Service, Web Services).
• 2+ years of production support experience in application development, software engineering or technical services.
• At least 2 years of hands-on experience in .NET Core application development.
• Experience working on RDBMS and No-SQL databases.
• Knowledge of Incident, Problem and Change management processes and a good understanding of ITIL best practices. (ITIL foundation certification would be considered a plus but not mandatory).
• Previous experience developing and supporting financial solutions in the Supply Chain, Shipping and Logistics domain will be considered an added advantage.
• Exposure to application development, integration, testing and release will be a plus.
• Knowledge of APM (Application Performance Monitoring) and related tool exposure will be an advantage.
• Working knowledge of Agile and Dev Ops methodologies.

• Excellent written and verbal communication skills in English.
• Proactive, positive, creative and flexible self-starter.
• Ability to learn and apply new technologies as and when required.
• Ability to adapt quickly to changes in business requirements and work in an agile environment.
• Professional behaviour at work.
• Cultural awareness within a multi-cultural corporate environment.

About the company

GAC Group