Assistant Golf Services Manager

Job Summary (Purpose & Scope of Position)

The Assistant Golf Services Manager is responsible for overseeing the day-to-day activities of all Golf Operations sub-departments at Emirates Golf Club. This role focuses on delivering high-quality corporate and club golf tournaments, ensuring seamless operations, exceptional guest satisfaction, and a consistent premium club experience. The position also supports leadership, staff coordination, member engagement, and operational excellence across the golf facility.

• Support the development of a club environment that reflects the Emirates Golf Club brand and differentiates it from competitors.
• Maintain a professional, welcoming, and service‑focused atmosphere for members and guests.

• Assist in planning, scheduling, and delivering corporate and club tournaments.
• Work closely with the Golf Experience Manager, Tournament Coordinator, and Golf Operations Administrator.
• Oversee tournament functions including scoring, Golf Genius, event setup, prize presentations, press releases, and results posting.
• Ensure tournaments meet high service standards and run smoothly.

• Supervise, coach, and mentor interns.
• Handle onboarding, goal-setting, performance check-ins, and overall development of interns.
• Support team bonding and professional integration.

• Develop a strong understanding of membership categories, fees, policies, and benefits.
• Assist members and potential members with queries.
• Help new members integrate by explaining tournament schedules, booking systems, and club programs.

• Participate in Duty Manager shifts.
• Oversee golf operations when the Director of Golf Operations is unavailable.
• Monitor and control consumable stock levels for Golf Operations.
• Maintain accurate tracking and reporting tools for consumable usage.
• Serve as an active member of the Emirates Golf Club Handicap Committee.

• Conduct weekly Golf Operations meetings with supervisors, managers, and administrators.
• Ensure clear communication, transparency, and timely sharing of meeting minutes.

• Review and monitor tee sheets 11+ days ahead for fair distribution and maximum utilization.
• Complete assignments as directed by the Director of Golf Operations.
• Assist in daily operations and maintain high service standards.

• Prepare the Summer and Winter Golf Calendars.
• Coordinate and distribute calendars following approval from the Director of Golf.
• Provide leadership to the Golf Operations team through open communication, one-on-ones, coaching, and continuous development.
• Promote teamwork and professional growth.

• Create weekly and monthly staff schedules ensuring fair distribution and adequate coverage.
• Prepare annual leave plans in accordance with HR policies.
• Manage and maintain tournament profit & loss reports.
• Track event financials and highlight variances or opportunities for improvement.

• Review service performance indicators for internal and external service teams.
• Suggest improvements and report updates to the Director of Golf.

• Draft and distribute official communications for members and guests as needed.

• Ensure accurate reporting related to inventory, rental sets, buggies, procurement, maintenance, and other operational data.
• Attend F&B and event planning meetings.
• Coordinate golf event requirements with the banqueting team.

• Support tracking of rounds, revenue performance, and recommend growth initiatives.

• Oversee the maintenance and management of golf operations assets including carts, trolleys, range furniture, digital screens, iPads, tournament equipment, etc.

• Assist with handling complaints and feedback.
• Ensure timely solutions and follow-ups.

• Keep the Golf Tournament Manual updated with new procedures and best practices.

• Bachelor’s degree in Hospitality Management, Sports Management, Business, or related field (preferred).

• 3–5 years in golf operations, customer service, or event management.
• Experience in planning or managing corporate and club golf tournaments (required).

• Strong leadership, communication, and interpersonal skills.
• Excellent organisational skills and ability to multitask.
• Problem-solving mindset with focus on member satisfaction.
• Knowledge of golf operations, tee sheets, event setup, and tournament procedures.
• Proficiency in golf management software (e.g., Golf Genius).
• High attention to detail and commitment to service excellence.