Driver; Buggy Driver

We are currently seeking a reliable and skilled On-Island Driver, also known as a Buggy Driver, to join our team.

This position is based in Saudi Arabiaand involves providing transportation services on the island.

Responsibilities:

• Maintain a cheerful, helpful and friendly attitude towards colleagues, on-island staff and guests alike, and provide a courteous and professional service at all times.
• Drive guests in the buggies as required, following schedules or routes defined by the Site Supervisor, or Dispatcher, and based on guest requests.
• Answer all guest questions with a high level of knowledge about island facilities and services.
• Communicate effectively with passengers, staff, and management to provide seamless service.
• Handle any passenger complaints or issues in a professional manner.
• To provide guests assistance with luggage, baby strollers etc when required, ensuring it is handled with care.
• Porter/baggage handling duties as required (movement of baggage from luggage ferry to/from Assets), securing luggage inside cargo areas of luggage cages / transport, and delivering unclaimed or lost luggage to the correct asset or guest
• Be an expert on the function and operation of all buggy controls, gauges and warning lights.
• Maintain a valid buggy-driving license, and operate the buggy in accordance with all local laws and regulations.
• Record usage of buggies as required, ensuring close communication with the dispatcher and Site Supervisor.
• To assist in ensuring that all buggies are kept well maintained and clean at all times, any technical fault should be reported to the Site Supervisor.
• Perform pre and post-trip inspections to ensure the buggy is in good working order.
• Follow all safety rules when driving the buggy and drive with utmost care, making sure that neither passengers nor passing guests come to any harm.
• Ensure sufficient charging of the electric buggies to facilitate consistent operations.
• Report any mechanical issues or accidents immediately to management, monitoring battery water, brake, lights etc on a daily basis before using a buggy
• Assist guests with directions around the Island.
• Work flexible hours, including nights, weekends, and holidays.
• Working for long periods of time exposed to heat.
• Follow all company policies and procedures.
• Assist with other duties as assigned by management.

Background, Skills & Qualifications:

• Valid driver's license with a clean driving record.
• Excellent interpersonal, written and verbal communications skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred)
• Excellent guest service skills, ability to engage with guests and provide courteous service.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to handle stressful situations calmly and professionally.
• Physical ability to assist passengers with loading and unloading luggage, handling up to a minimum of 30kg.
• Knowledge of local traffic laws and regulations.

Qualifications:

• High school diploma or equivalent.
• Ideally 1 year of experience driving a buggy or similar vehicle.
• Experience in a similar role and/or within guest services at a major hotel group / hotel management company is preferred