Lead - Package Driver

Job Description

Key Responsibilities
On-Road Operations (Primary)

• Complete assigned delivery and pickup routes in line with express service commitments.
• Provide on-road support to drivers for routing issues, delivery exceptions, and service escalations.
• Support route recovery during delays, high volumes, or driver absenteeism.
• Ensure accurate scanning, shipment handling, and proof of delivery compliance.
• Act as first escalation point for on-road operational issues.

• Coach and guide drivers on safe driving, route discipline, and service standards.
• Reinforce compliance with uniform, vehicle condition, and professional conduct requirements.
• Monitor and report attendance issues, safety incidents, and operational risks.

• Support resolution of delivery issues with customers during route execution.
• Handle sensitive or high-value deliveries as required.

• Provide brief morning support when required, limited to:
• Dispatch readiness checks
• Urgent route or address clarifications
• No routine warehouse, sorting, or administrative responsibilities.

• Valid vehicle driving license, manual.
• Proven experience in express courier or last-mile delivery operations.
• Strong route knowledge and decision-making ability.
• High safety awareness and customer service focus.

• On-time delivery and pickup performance
• Safety and compliance adherence
• Effective on-road driver support
• Service recovery success rate

• Ability to lift up to 70 lbs./32 kgs.
• Complies with UPS appearance guidelines.
• Excellent customer contact and driving skills.
• Meets local age and operations requirements to operate a vehicle.
• Availability to work 6 days per week.

Entry level

Full-time

Management and Manufacturing

Operations Consulting

Permanent

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