Air Freight Operations Executive

Overview

Department: Air Freight, Operations

Experience: 2-3 years

Company Name: ISS Global Forwarding UAE LLC

Company Introduction: ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. ISS-GF’s presence in over 60 countries means an unmatched mix of global perspective and regional know-how that adds a decisive logistical edge to your business. For more information, please .

The Operations Executive is responsible for managing and coordinating all aspects of export operations to ensure timely and efficient shipment of goods for international clients. To oversee day-to-day operational and service-related issues. Provide feedback and action required. Escalate issues to the Air Freight manager that cannot be resolved in a timely manner.

• Manage air import, export, and cross-trade operations from booking to final delivery.
• Coordinate with airlines, overseas agents, customs, warehouses, and transporters.
• Prepare, verify, and process air freight documentation (MAWB/HAWB, invoices, packing lists, COO, etc.).
• Monitor shipment schedules and provide status updates and pre-alerts to customers and agents.
• Monitor ETD/ETA with airlines, forwarders, and DNATA, and ensure freight has departed/arrived as per schedule.
• Ensure compliance with IATA regulations, airline requirements, and local customs laws.
• Update shipment details in freight management systems and maintain accurate records.
• Coordinate closely with sales, customer service, and finance teams to support smooth operations.
• Ensure timely and accurate billing in line with agreed timelines and adherence to KPI guidelines
• Proficient in Word, Excel, presentation tools, and internet use.

• Strong knowledge of air export/import procedures and documentation.
• Proficiency in English (written and verbal). Additional languages may be advantageous.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
• Familiarity with IATA regulations and airline processes.
• Good communication, coordination, and time-management skills.
• To work under pressure and meet tight deadlines

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