Airport Operations Associate

Flight Operations Coordination

• Collaborate closely with flight crews, ground handlers, and air traffic control to ensure timely departures, safe landings, and efficient aircraft turnaround.
• Coordinate flight schedules, gate assignments, and boarding procedures to maintain on‑time performance.

• Oversee passenger check‑in, boarding processes, and baggage handling to ensure seamless travel experiences for passengers.
• Address passenger inquiries, concerns, and special requirements professionally and promptly.

• Ensure strict adherence to aviation safety and security protocols, including aircraft security checks and emergency response procedures.
• Collaborate with airport security personnel to maintain a secure and safe environment.

• Monitor aircraft movement on the apron, taxiways, and runways to ensure safe and efficient operations.
• Coordinate with ground handlers, fueling teams, and maintenance personnel to facilitate smooth operations.

• Address operational disruptions, flight delays, gate changes, and other unexpected events promptly and effectively.
• Make swift decisions to minimize passenger inconvenience and maintain operational efficiency.

• Supervise and guide a team of operational staff and customer service agents to ensure tasks are executed efficiently.
• Provide training, coaching, and support to maintain a high level of service quality.

• Maintain clear and effective communication with flight crews, ground teams, air traffic control, and other relevant stakeholders.
• Ensure accurate information is relayed promptly to all parties involved in flight operations.

• Maintain accurate records of flight operations, incidents, passenger services, and regulatory compliance.
• Prepare and submit timely reports to higher management as required.

• Participate in emergency response procedures, managing crises, diversions, and other unforeseen operational events.
• Work collaboratively to implement contingency plans and ensure passenger and crew safety.

• Bachelor's degree in Aviation Management, Aeronautics, or a related field.
• Relevant experience in aviation, airport operations, or airline management.
• Strong knowledge of aviation safety regulations, security protocols, and operational procedures.
• Excellent communication, decision‑making, and problem‑solving skills.
• Ability to work under pressure and make quick decisions in dynamic operational environments.
• Proficiency in using airport software, communication tools, and office applications.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Strong attention to detail and a commitment to ensuring a positive passenger experience.