Customer Success Agent​/Operations Coordinator

General Overview

As a Customer Success Agent, you will be an integral part of the UAE Daily Operations team, supporting customers across the UAE and ensuring operational excellence. You will work closely with internal teams, partners, and customers to provide a seamless and efficient service experience.

• Work with the UAE Daily Operations Manager to develop and maintain an optimal customer experience.
• Provide real-time support to customers via phone, email, and chat, addressing transportation needs promptly.
• Manage daily operations, planning, and execution.
• Serve as the first point of contact for customer operations and external partners, including carriers, vendors, subcontractors, workshops, hardware dealers, and agents.
• Monitor and optimize fleet performance, ensuring KPIs and SLAs are consistently met.
• Log, track, and resolve customer requests, issues, and deviations.
• Monitor internal tools, support inbox, and handle ad hoc operational issues.
• Prepare performance and monitoring reports as per company requirements.
• Ensure all customer interactions align with company policies, safety regulations, and sustainability goals.
• Perform any additional tasks delegated by the reporting manager.

• Bachelor’s degree, preferably in Business, Supply Chain, or Logistics.
• Familiarity with logistics, fleet management systems, or CRM tools is a plus.

• Previous experience in a customer-facing role within operations management, logistics, or related settings.
• Experience working in a fast‑paced, 24x7 environment.
• Fluent in English, Hindi, and Urdu.
• UAE Driver’s License required;
  Heavy Truck License is a bonus.
• Strong collaboration and problem‑solving skills.
• Service and solution‑oriented mindset.
• Ability to act independently, prioritize tasks, and make confident decisions.
• Tech‑savvy with knowledge of transportation software, GPS tracking, and digital communication tools.
• Experience in the EV industry or startup environment is a bonus.