Cross Border Associate; Logistics Mandatory

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on‑demand, same‑day, next‑day, and cross‑border delivery services.

Shipa Delivery’s technology stack provides real‑time parcel tracking via GPS; and for businesses, an integrated solution to streamline last‑mile logistics and automate delivery management.

We celebrate versatile and self‑driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.

The primary role of the Cross Border Associate is to effectively handle the activities related to Import/Export cycle and all the relevant interactions and correspondence with Clients, internal Stakeholders relating to Shipment status, Flight status, Invoicing, Delivery status etc.

• Ensure all Import/ Export activities from Booking to Documentation are timely and effectively managed with the Customers via Phone , Email etc.
• Preparing all the necessary documents for Importing and Exporting of Shipments.
• Receiving, Sorting, Preparing and dispatching the shipments from warehouse to Airport as per the schedule of the flights.
• Co‑ordinating with Line Manager, Team and Clients in regards to the status of the shipments right from origin to destination.
• Replying to all Queries and concerns from merchants and clients.
• Make necessary arrangement of the shipments and arranging them for delivery and dispatching as per the requirements of client.
• Update daily, weekly and monthly reports to Line Manager.
• Strict adherence and compliance with processes & policies and local Regulatory requirements and deadlines.
• Support the ad hoc tasks assigned by management.

• Bachelor’s degree preferably in logistics and supply chain management
• Minimum 2 years of Customs Clearance or Cross Border experience required.
• Experience in or exposure to logistics and ecommerce, preferred.

• Excellent verbal and written communication skills
• Team Player, strong interpersonal skills.
• Work well under pressure in a fast‑paced and professional environment.
• Excellent computer knowledge
• Strong analytical and technical skills
• Flexibility and willingness to do physical work and rotational shifts