Dispatch Coordinator

Job Code: 154/001/321

Industry: Packaging

Our client, a leading company in the packaging industry, is looking for a Dispatch Coordinator to oversee fleet operations, manage drivers, and coordinate deliveries efficiently. This role involves both dispatch coordination and customer relationship management, ensuring timely deliveries and maintaining high levels of customer satisfaction through effective scheduling and communication.

• Schedule deliveries after confirming sales orders with the Sales Coordinator.
• Liaise with the Production Department to confirm items are ready for delivery.
• Coordinate with the Inventory Controller to confirm stock availability for trading items.
• Share delivery schedules with the Sales Coordinator for customer updates.
• Prepare invoices upon confirmation of items to be delivered.
• Ensure the correct quantity of items is loaded onto vehicles before dispatch.
• Prepare Delivery Orders (DOs) and hand over the necessary documents to drivers.
• Ensure signed invoices and Delivery Orders are submitted to the Finance Department.
• Share copies of signed invoices and Delivery Orders with the Sales Coordinator.
• Coordinate with the Sales Coordinator regarding any changes required in Sales Orders.
• Prepare delivery schedule reports, missing invoice/DO reports, and pending invoice reports.
• Manage petty cash for drivers’ expenses.
• Assist the Finance Team in collecting customer cheques and handling sample delivery and collection.
• Modify invoices as per the customer’s Purchase Order (PO) before printing the final invoice.
• Manage Van Sales cash and ensure daily submission to the Finance Department.

• High School Diploma is required.
• Diploma in Dispatch or Delivery Systems is preferred.
• Minimum 3 years of experience in a similar role within the packaging industry
  .
• Ability to quickly adapt to changing conditions and resolve issues efficiently.
• Ability to work effectively under pressure.
• Good written and verbal communication skills with strong reading comprehension.
• Ability to work collaboratively with internal teams.
• Strong multitasking skills and ability to handle multiple priorities simultaneously.
• Good judgment and decision-making ability.
• Strong intelligence and problem-solving capability.
• Excellent communication skills.
• Creativity and resourcefulness.
• Strong multitasking ability.

• Achieve zero errors in customer deliveries.
• Contribute to reducing fuel costs by 10% through efficient delivery scheduling and fleet management.