Cargo Standards and Procedure Officer - EK

Job Purpose

Established in 1985 as the airfreight division of Emirates, Emirates Sky Cargo is the largest international cargo airline in the world! We are looking for supply chain and logistics professionals ready to support Emirates Sky Cargo as our organisation continuously increases its cargo capacity and develops specialised products to meet the growing needs of customers.
As a Cargo Standards and Procedure Officer you will be required to participate in the creation, maintenance and updating of the Emirates Sky Cargo Cargo and Mail Handling Manual (applicable across Emirates Sky Cargo's network) and Dubai Cargo Handling Instructions, as directed by international regulations governing air cargo transportation, the UAE GCAA civil aviation regulations, and Emirates' internal policies. You will also be required to contribute to the Emirates Ground Operations Manual (EK GOM) for freighter ramp operations and the Emirates Sky Cargo's Operational Quality Manual on Quality, Safety and Operational Management Systems.

This job involves reviewing regulatory changes across the network that impact air transportation of cargo, as well as engaging in the implementation of Customs and Regulatory enforcements within Emirates Sky Cargo. This job holder will also be responsible for managing the inventory level of the stock and ordering IATA manual in a cost‑effective manner.

• Develop, maintain, and update cargo handling manuals, work instructions, and revision bulletins in line with regulatory standards (IATA, IOSA, GDP, CIQ) and customer requirements, ensuring consistent operational compliance across the network.
• Lead and support major projects including new station openings, aircraft additions, Sky Chain enhancements, Regulatory enforcements, and cross‑functional projects with Safety, Security, IT, Customs, internal Emirates departments such as Centralized Load Control (CLC), Special Load Engineering (SLE) etc. and external contracted parties such as Ground Handling Agents (GHA) and other contracted service providers, identifying system/process gaps and driving improvements.
• Ensure compliance with Emirates corporate and departmental policies including Safety, Security and Operational Standards, engaging with various stakeholders and internal departments, and ensuring operational procedures are aligned.
• Identify and formulate exceptions as solutions to facilitate transportation of cargo where handling limitations are observed at station.
• Liaise with Emirates Group Security, GHAs, and support stations within the Emirates Sky Cargo network in obtaining Civil Aviation permits for the transportation of Dangerous Goods.
• Manage procurement and cost control of third‑party regulatory documents (IATA/ICAO manuals), ensuring timely distribution and budget efficiency.
• Conduct periodic reviews with stations, evaluating changes in processes and handling capabilities. Update station specific profiles for network visibility and correspondingly review station level restrictions within the Sky Cargo's Cargo Management System to ensure safe and effective handling of cargo.
• Monitor global cargo operational compliance, advise stations on corrective actions, and coordinate with managers and stakeholders to uphold consistent standards network‑wide.
• Support station start‑ups by ensuring operational materials, manuals, training, and system access are in place; coordinate with Training, Route Management, and IT for readiness and effective onboarding.
• Oversee regulatory affairs including customs ACI changes, PLACI projects, global security compliance (NCASP, AOSP, EU ACC3, TSA).
• Manage all Sky Cargo training programmes—conducting analysis, creating requirements, developing SOPs, and completing GSP governance obligations.
• Lead and facilitate Emirates Sky Cargo's program against Illegal Wildlife Trade (IWT). Ensure Emirates Sky Cargo is aligned with the IATA IEnvA Wildlife Module standards, hosting related audits and facilitating periodic management review meetings.
• Facilitate all external regulatory and customer audits representing Emirates Sky Cargo's operating procedures, document management systems and overall Quality…