Transport Coordinator

Key Responsibilities:

• Daily Route planning of the delivery fleet.
• Co-ordinate distribution, drivers and helpers’ requirements to meet delivery needs.
• Maintain delivery schedules and track deliveries to ensure client needs are met.
• Update and provide delivery tracking information for vehicles, goods, drivers and helpers.
• Report driver issues such as accidents, safety concerns, or licensing issues.
• Direct, investigate, verify and resolve customer complaints, road accidents / incidents or any other unplanned event.
• To maintain the health and safety of the distribution team.
• Keep record of drivers and other staff (License copy / / Health certificate Etc.).
• Assign drivers to deliveries, handle customer complaints, and investigate delivery issues, including returns, late or miss deliveries
• Manage shift deliveries against agreed service standards and operational KPIs
• Ensure all client request are met accurately and within the time scale set.
• Ensure POD’s are properly acknowledged by customers and handover to accounts department on daily basis
• Ensure proper reporting of the activities of the shift

Skills

• Bachelor's degree or equivalent from accredited University.
• 4-5 years of similar experience in GCC market, including least 2-3 years in UAE
• Good presentation skills
• Experience in route planning
• Ability to develop and maintain an accurate record-keeping system
• Willing to listen to drivers, helpers and customers and resolve issues.
• Handle emergencies:
  Ability to stay calm and take decisions quickly Excellent attention to detail skills.
• Excellent communication skills.
• Good skills in MS Office (MS Excel, MS Word)
• Possessing UAE driving license is preferable.