Operations Planning Assistant

Operations Planning Assistant

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group.

DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world.

Join us in connecting people and improving lives.

In this Operations Planning Assistant role, you will:

• Planning daily outbound, inbound, and Country of origin printing shift operations based on outbound/inbound/logistics requirement.
• Allocation and shipment creation in WMS as per the shift operations plan.
• Ensure all pick labels / put away labels of normal, priority & exception shipments are ready well before the shifts starts.
• Manage and decide shipments based on exception orders in WMS and SAP as per regulatory and logistics requirements.
• Follow up with WH Operations team to finish pick/pack as per invoicing plan for both VOR, Supplementary orders and stock orders.
• Prepare DG documentations as per requirements.
• Invoicing all OB shipments in SAP/WMS on time, based on transport and revenue recognition requirements. Manage SAP / WMS issues related to invoicing.
• Ensure ASN’s labels are printed and required fields are updated in WMS to make sure inbound operation is running without interruption.
• Communicate and respond for queries related to outbound shipment processing and logistics status from other departments in GM and logistics team.

• Management reporting-ensure that all management reports, shipments and logistics reports and all reports related to inbound are maintained as per requirement.
• Prepare and publish daily operations report and all other management reports.
• Proper planning of COO printing and ensuring that the shipments are ready for dispatch as per business plan which is vital for 60% of the business. Coordinate with operations team, COO printing and logistics service provider’s team to ensure that the shipments are dispatched on time.
• Track outbound shipments with respective LSP and monitor performance.
• Planning and prioritizing of inbound air and sea shipments processing by WH operations as per business requirement.
• Plan inbound container pulling as per container pulling priority and then to avoid port demurrage.
• Plan outbound logistics so that truck volume utilization of outbound trucks is maximized.
• Plan and schedule appropriate modes of transportation based on daily operational planning.
• Maintain courteous, prompt, and efficient customer relationship- internal and external.
• Analyze service failures/issues and implement performance improvement processes to enhance future service delivery.
• Addressing 3PL issues to Outbound/Inbound Supervisors, document issues and track them.
• Sample verification of shipment (eg: comparing LSP delivery report versus Facility shipment tracking)
• Monitor Outbound/Inbound logistics KPI’s.

• Explain, train and coach facts, policies and practices related to job area.
• Support and interact primarily with colleagues of own sub-function.
• Work toward the organizational goals with the team.

• Individual contributor without direct responsibility for leading others

• Bachelor’s Degree / MBA with exposure to logistics industry or equivalent experience/qualification, proficient in MS Excel.

• Less than 2 years / fresh graduate with good academic background + proficient in MS Excel

• Warehousing
• First Choice
• Data Entry
• Workplace Safety
• Occupational Health
• Performance Management
• Performance Dialog
• Operations Management
• Technology Trends
• DHL Business Knowledge
• Business Processes
• Business Strategy
• Computer Applications
• Muli-tasking
• Market Research
• Project Management
• Stakeholder Management
• Influencing
• Feedback
• Presentation &…