Channel Team Lead, Hub Delivery

Channel Team Lead, Hub Delivery DESCRIPTION

To help us maintain our high standards of service, we are seeking an experienced and accomplished Hub Channel Team Lead, to drive both innovation and execution in our busy Transportation network.

Your responsibilities:

• Support the overall, daily management of operational duties. This will mean deputizing for the Operations Manager, as and when required: you’ll step in on their behalf where necessary.
• Prioritize and continually improve the safety at the delivery station.
• Supervise logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
• Monitor the coordinator and associate performance and coach them when needed, partner with supporting departments to improve logistics processes and operations, communicate with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.
• Interview candidates for associate roles.
• Brief and monitor the workload of all associates, maintaining a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed.
• Measure and monitor overall workflows and daily metrics, assisting the Operations Manager with tracking, trending and reporting on site performance on a regular basis.
• Help with training and mentoring new Associates, ensuring they are provided with the knowledge needed to successfully carry out their tasks.
• Follow‑up on and resolve any process‑related issues as and when required.
• Be flexible to work in different shifts and to do overtime when needed.
• Resourcing the function from a personal standpoint: call‑outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

About the team

The Hub program is part of Amazon’s fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global reach!

• Experience managing teams
• Experience with planning, performance metrics, and process improvement

• Experience in logistics
• Experience with data analysis

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