Transport Controller; Operations

Company Description

Founded in 2007, Reload Logistics began as an independent logistics provider with a bold vision: to simplify and connect Africa’s complex supply chains. Over the years, we have expanded rapidly across Southern Africa and the Middle East, building a strong presence in over 13 countries. Headquartered in Dubai, with deep operational roots in key African trade corridors, we are a trusted partner for international freight forwarding, cross-border transportation, warehousing, project cargo, and customs clearance solutions.

We manage over 800,000 sqm of warehousing space, operate a fleet of 1,000+ trucks and 200 rail wagons, and continue to invest in infrastructure and innovation to empower trade and connectivity across Africa and beyond.

The Transport Controller plays a critical role in coordinating and overseeing transportation activities to ensure smooth cargo movements, compliance with client requirements, and timely issue resolution. This role requires strong organizational, communication, and problem-solving skills, with a focus on client satisfaction and operational efficiency.

• Prepare job details including schedules, documentation, clearing agents, loading/offloading points, and distribution lists.
• Issue and verify all transport-related documents (Packing List, Road Manifest, Client Invoice, etc.).
• Monitor Estimated Time of Arrivals (ETAs) and ensure timely updates.
• Oversee capacity allocation and execution to meet client commitments.
• Provide accurate daily client reports in line with agreed formats.
• Handle client queries and exceptions, offering clear and timely feedback.
• Manage supplier communications regarding new bookings, delays, and updates.
• Oversee incident management and risk events (accidents, breakdowns, unauthorized stops).
• Arrange escorts for high-value cargo and confirm all necessary details.
• Notify relevant parties and calculate demurrage charges where applicable.
• Coordinate with ground teams at loading, offloading, and border points to ensure smooth operations.
• Develop Standard Operating Procedures (SOPs) as required to improve efficiency.
• Directly manage a small team of 2–4 staff, including Operations Expeditors and Purchase Expeditors.
• Provide ongoing feedback to Key Account Managers regarding client performance and status.
• Participate in three weekly meetings to address challenges, seek clarifications, plan ahead, and manage escalations.

• Strong organizational and coordination skills.
• Excellent verbal and written communication.
• Ability to manage pressure and meet strict deadlines.
• Problem-solving and decision-making abilities.
• Proficiency in MS Office & Excel; prior experience with ERP systems is an advantage.
• Strong leadership and team management skills.

• Diploma or bachelor’s degree in Logistics, Supply Chain, or related field (preferred).
• Minimum 3–5 years’ experience in transport coordination, logistics, or supply chain management.
• Experience in client-facing roles and incident management is an advantage.
• Prior exposure to managing small teams is desirable.