Customer Service Specialist

Job Req Number: 118311

Time Type:
Full Time

The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries.

• Coordinate inbound and outbound shipments from booking to final delivery.
• Monitor shipment milestones and ensure timely execution of operational activities and update manifests promptly.
• Arrange transportation, customs clearance, and value-added services as required.
• Proactively identify and resolve operational issues to minimize service disruptions.
• Maintain shipment status updates and provide timely communication to customers and internal stakeholders.

• Act as the primary point of contact for assigned customers and exhibitions.
• Respond promptly to customer inquiries and operational requests.
• Ensure customer requirements and service level agreements (SLAs) are met.
• Manage customer expectations through regular updates and issue resolution.

• Verify shipping and customs documentation.
• Ensure compliance with customs regulations, trade requirements, and company procedures.
• Maintain accurate operational records and filing systems.
• Support temporary imports, ATA Carnets, exhibition shipments, and re-export procedures where applicable.

• Coordinate with transport providers, customs brokers, shipping lines, airlines, and other service providers.
• Monitor vendor performance and service quality. Obtain competitive quotations and support cost control initiatives.

• Verify supplier invoices and operational costs. Ensure accurate job costing and timely billing.
• Support profitability targets by controlling operational expenses.
• Identify opportunities for operational efficiency and cost savings.

• Maintain accurate data within company systems. Prepare operational reports, KPI reports, and shipment tracking reports.
• Ensure data integrity and compliance with reporting requirements.

• Participate in process improvement initiatives.
• Support implementation of operational best practices. Contribute to productivity, service quality, and customer satisfaction improvements.

• Bachelor's degree or equivalent in Logistics, Supply Chain, Business Administration, or related field.
• 2–5 years of experience in freight forwarding, logistics, customs clearance, or supply chain operations.
• Knowledge of customs regulations and international trade procedures is an advantage.

• Strong organizational and planning skills. Excellent communication and stakeholder management. Problem‑solving and decision‑making ability.
• Attention to detail and accuracy.
• Ability to work under pressure and manage multiple priorities. Proficiency in Microsoft Excel and Outlook. Teamwork and collaboration.