Air Freight Operation-Manager

Responsibilities

• Managing the entire Air freight operation team
• Receive pre-alerts routing orders bookings from customers
• Monitor ATA ETA with airlines forwarders DNATA and ensure freight has arrived as per schedule
• Coordinate with clients regarding freight clearance instructions
• Coordinate with the origin station Customer support for any discrepancy on shipping documents
• Ensure online Bill of Entries are processed on time
• Ensure import arrival notices are dispatched to clients well in advance
• Coordinate with the transporter to ensure that the cargo is delivered
• Prepare and follow up on all documents
• Follow up with the customer’s network for the original documents
• Inform the customer of the shipment status
• Coordinate with the clearance team for the collection of the delivery order from Airlines Dnata
• Coordinate with Transport Department Vendors for delivery of shipments proof of delivery
• Relay information to origin offices if the shipment not cleared within 2 days
• Coordinate with third parties sales and finance to meet operational requirements
• Resolve issues regarding cargo shortage damage claims
• Receiving cash cheque from customers regarding clearance shipment delivery order collection and accounting the same to Finance
• Managing messengers
• Ensure accurate invoicing is done on a timely daily basis and all supporting documents are attached with the invoices as per the client requirements
• Ensure billing is 100% accurate
• Ensure timely resolution of any discrepancy in invoicing

• Experience in managing a team
• Strong Knowledge in Air Operations from Freight Forwarding industry