Driver Support & Escalation Coordinator

We are looking for a Driver Support & Escalation Coordinator to join our growing operations team.

This role is responsible for maintaining communication with drivers, identifying operational issues early, and coordinating with internal departments to ensure problems are resolved quickly and efficiently.

The ideal candidate must be organized, proactive, and comfortable handling fast-paced communication while maintaining professionalism at all times.

• Communicate with drivers throughout the day regarding current loads, routes, ETA updates, and operational status
• Identify and escalation maintenance, safety, dispatch, or operational concerns to the correct department
• Follow up on open issues until they are fully resolved
• Maintain accurate communication logs and tracking records in Google Sheets and company systems
• Monitor and report recurring operational issues or driver concerns
• Support drivers with clear communication and problem-solving assistance
• Coordinate with Safety, Maintenance, Dispatch, and Management teams
• Ensure company procedures and communication standards are followed consistently
• Help prevent operational disruptions through proactive communication and follow-up

• Strong communication and interpersonal skills
• Good organizational and multitasking abilities
• Problem-solving mindset with attention to detail
• Ability to remain calm and professional under pressure
• Comfortable handling multiple conversations and follow-ups simultaneously
• Basic knowledge of Google Sheets and computer systems
• Ability to work in a fast-paced environment
• Strong follow-up and accountability skills
• Team player with professional attitude
• Previous trucking or logistics experience is a plus, but not required