Spa Associate

The Leadership Team at Hand & Stone Massage and Facial Spa is dedicated to providing outstanding customer service in a team-oriented environment. Spa Associates are vital in helping achieve this goal, as they are the first introduction many clients have to Hand & Stone. This is a 25-30 hour per week position, with a competitive hourly wage as well as the opportunity to earn commission.

The ideal candidate for this job will possess confidence while selling the Hand & Stone Lifestyle Program, and be able to provide superlative customer service.

The primary duties for our Spa Associates are:

* Greet all clients as they enter the spa

* Check clients in and out efficiently and cordially

* Answer the telephone and manage the appointment book

* Communicate the needs of clients to the therapists or estheticians

* Present and sell the Hand & Stone Lifestyle Program to all clients

* Perform follow-up and appointment confirmation calls to clients

* Assist with daily spa maintenance tasks, including filing paperwork, doing laundry, and light cleaning and organizing

* Aid Leadership Team in developing and implementing growth strategies for Hand & Stone

Experience and skill requirements:

* 2-4 years sales/retail experience, salon/spa experience preferred but not required

* Must be a self-starter who enjoys working with the public

* Be able to participate in a team- and goal-driven environment

* Must have excellent communication and interpersonal skills

* Comfortable working in a fast paced environment; multi-tasking is a must

* Must show proficiency in basic computer skills

* Some night and weekend hours necessary

* Experience with the Millennium Point of Sale System or similar retail program a plus

With over 350 locations nationwide Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.