Manager, Partner Customer Success

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As the Manager, Partner Customer Success, you will build and lead a team responsible for driving adoption, value, and retention across Vanta’s partner ecosystem. This includes partners serving customers across our SMB and Enterprise segments, both in the U.S. and internationally. You will shape what Partner Customer Success looks like at Vanta by developing scalable processes, coaching a high‑performing team, and collaborating deeply with cross‑functional stakeholders across Sales, Product, Support, Operations, and Partnerships.

This role is for a leader who thrives in solving ambiguous problems, operating at multiple altitudes, and building structure in a fast‑scaling environment. You will not only manage people — you will take strategic ownership of a rapidly expanding program and help craft the long‑term vision for how Vanta partners deliver exceptional customer outcomes.

Location

Must be based on the U.S. East Coast.

What you’ll do:

Lead, Develop, and Inspire

• Hire, coach, and develop a team of Partner CSMs who consistently deliver customer value, operational excellence, and strong partner relationships.
• Model and foster a culture of customer obsession, accountability, and cross‑functional collaboration.
• Build onboarding and enablement programs that ramp new hires to proficiency and prepare the team for ongoing growth.

Own and Evolve Vanta’s Partner CS Strategy

• Take strategic ownership of partner lifecycle management — from onboarding and enablement to adoption, advocacy, and long‑term retention.
• Identify problems proactively and drive solutions to completion rather than escalating — demonstrating strong judgment, resilience, and creative problem‑solving.
• Develop scalable, repeatable processes that empower partners to deliver successful customer outcomes at high velocity.

Drive Operational Rigor and Data‑Driven Decision Making

• Use data to identify opportunities, risks, patterns, and insights — and translate those into action plans for your team and partners.
• Define and track key business metrics (e.g., partner activation, customer adoption, renewal health), making data‑backed decisions without needing direction.
• Operate effectively at multiple altitudes: deep in tactical details when needed while maintaining ownership of the broader strategy.

Influence Cross‑Functional Alignment

• Partner closely with Revenue Operations, Partnerships, Sales, Product, Marketing, and Support to improve the Partner CS experience and product fit.
• Rally teams around shared goals, aligning efforts to drive meaningful impact for partners and customers.
• Represent the voice of the partner and their customers across internal forums, influencing product roadmap and GTM strategy.

Champion Vanta’s GRC Value

• Guide your team and partners in effectively leveraging Vanta as the foundation of a modern GRC program.
• While GRC fluency is not required on day one, you’ll develop a strong understanding of compliance frameworks, trust management, and risk fundamentals.

What We’re Looking For:

Leadership & Strategic Ownership

• 4+ years leading customer‑facing teams (Customer Success, Account Management, or Partner‑focused roles).
• Demonstrated ability to do more than manage people — you own programs, solve ambiguous problems, and drive strategic outcomes.
• Experience managing up, across, and down to influence stakeholders and move initiatives forward.

Operational Excellence & Data Fluency

• Strong data literacy and business acumen — ability to analyze trends, uncover insights, forecast impact, and drive decisions autonomously.
• Proven ability to build and refine processes in a high‑growth environment.

Customer & Partner Focus

• Passion for customer and partner success, with a track record of building trusted relationships and navigating complex issues.
• Experience supporting customers across SMB and Enterprise segments; international…