Associate Systems Administrator

• Working to improve distribution center operations by participating in support and integration activities.
• As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.
• Support users and maintain the computer environment in a Tier 1/2 capacity.
• Manage incoming tickets.
• Support ongoing projects as needed.
• Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues.
• Train users on use and best practices in using their workstations and installed software.
• Keep an inventory of equipment and ensure items are in stock and accounted for.
• Other duties as assigned.

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.
• Experience with Distribution Center operations.
• Experience with Corporate IT operations and collaboration with local team members.

• 2+ years of experience with Ethernet technologies, PC Imaging/Deployment, Microsoft Active Directory, Service Now, Intune System Management, and Microsoft Office 365.
• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Inventory Management, Change Management, Configuration Management, and Customer Service.
• Experience in defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations.
• Strong analytical, problem-solving, root cause analysis, and troubleshooting skills.
• Undergraduate degree or equivalent work experience.

Systems administration, Tier 1/2 IT support, PC/desktop/tablet/scan gun/printer troubleshooting, hardware and software support, internet connectivity and Ethernet, PC imaging and deployment, Active Directory, Service Now ticket management, Microsoft Intune, Office 365, OS installation and maintenance, system security and integrity, performance monitoring and tuning, system uptime and availability, inventory management, change and configuration management, IT documentation and standardized procedures, process improvement, user training and customer service, project and integration support, distribution center and corporate IT operations, team collaboration, analytical problem-solving and root cause analysis, preferably 2+ years of relevant technology experience, undergraduate degree or equivalent experience

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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