Manager Customer Projects

Become part of the excitement. Purpose Responsible for the overall direction, coordination, implementation, execution, control, and completion of team’s assigned customer projects ensuring consistency with appropriate strategy, commitments, and goals. Responsible for managing 16+ project specialists and achieving annual sales targets of $150 million plus, ensuring alignment with company objectives and compliance with established pricing and operational policies.

• Provide leadership in the planning, documentation, and ongoing execution of customer projects, as assigned.
• Ensure customer projects are billed out completely, accurately, and timely capturing revenue and margin leakage for successful project close-outs.
• Create and maintain a consistent approach to project order management and services.
• Act as a change agent for continuous improvement through enhanced methodologies.
• Assist in defining project order scope, objectives, and deliverables that support business goals, in collaboration with district management and customer requirements.
• Develop full-scale project order plans and schedule project order timelines.
• Estimate and coordinate the resources and participants needed to achieve project order goals; assume administrative role for onsite or virtual meetings, calls, and webinars between internal and external participants.
• Manage project spend.
• Provide direction and support to customer project order teams; coach and mentor team members on project order management and general project management techniques.
• Effectively communicate project expectations to team members and customers in a timely and clear fashion.
• Track project deliverables using appropriate tools; monitor and report on progress of projects to key stakeholders.
• Proactively manage changes in project scope and devise contingency plans to ensure the achievement of project outputs.

• Minimum 5+ years of experience:
  This is a senior-level Project Order management position for an individual with substantial experience in orders management
• High school diploma or GED
• Preferred 5-7years’ experience:
  Project Order Management
• Four-year degree:
  Or equivalent business or operations experience
• Knowledge of project order management and strategies
• Knowledge of the Company’s products and service offerings
• Knowledge of SAP
• Knowledge of Microsoft Office Suite including Word, PowerPoint, and Excel
• Planning, organizational, and time management skills
• Troubleshooting and problem-solving skills
• Leadership skills
• Verbal and written communication and presentation skills
• Conflict management skills
• Decision making skills with the ability to take appropriate risks
• Analytical skills
• Ability to effectively interact and communicate with all levels within the district and external customers
• Ability to manage competing priorities, multitask, resolve conflicts and meet tight deadlines
• Ability to work in a team-based environment
• Ability to manage resources effectively
• Ability to make decisions in a rational, systematic, and logical manner
• Ability to demonstrate a forward-looking, results-oriented perspective in motivating and inspiring others
• Ability to effectively supervise staff and achieve results through others
• Ability to effectively train and instruct in both group settings and one-on-one

The expected salary for this position is starting at $100,000 annually depending on experience. This position is also bonus eligible based on specific and relevant business metrics.

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success…