District Manager, Hudson Valley

The District Manager (DM) is accountable for the overall performance of multiple-store locations and businesses (Retail, Rental, Custom and Tailoring) and is expected to build high‑performing store teams in partnership with the Store Managers. This position requires a strong ability to plan strategically while achieving optimal results and creating a culture of inclusion with a focus on a legendary customer experience.

The role is based in White Plains or Nanuet, NY and reports directly to the Zone Vice President.

• Leadership
• Performance
• Workplace
• Operational Excellence
• Customer Experience

• Sets clear expectations for store leadership and holds teams accountable to drive results.
• Models company values and leads by example as an active coach.
• Communicates priorities and business‑driving information effectively to ensure store leadership is aligned.
• Demonstrates consistent communication with the district team to ensure alignment between the stores and company expectations.
• Provides strategic oversight and guides teams to identify, recommend and implement changes to improve productivity.
• Partners, influences, and builds confidence with internal and external stakeholders.
• Aspires to advance and invests in personal growth.

• Achieves district business plans, including sales, profitability, and other financial measurements.
• Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance.
• Develops and implements a district/region strategy to maximize sales and drive consistent performance across all stores.
• Evaluates store schedules to ensure proper planning to execute initiatives, store tasks and maintain proper sales coverage to provide legendary service.
• Presents opportunities with fact‑based information and recommendations for solutions or support needed.
• Manages store and district budgets effectively.
• Understands the demographics of the market to provide insights on real‑estate and traffic trends.
• Conducts competitive market visits or research to create fact‑based analysis.
• Leads store teams to manage local marketing events and business outreach opportunities.
• Identifies underperforming stores and develops a business plan to address them.

• Conducts effective and efficient store visits to ensure stores are customer‑ready and meet operational expectations.
• Prioritizes work schedule and store visits based on store performance.
• Ensures store managers use all tools to sustain operationally sound stores.
• Stays informed on corporate communication, directives, initiatives, and policies/procedures.
• Implements in‑store programs and best practices to increase efficiencies in sales, service, and operations.

• Creates an engaged and inclusive environment where opinions and contributions are recognized and valued.
• Makes employment decisions and/or recommendations to sustain high‑performing and diverse store teams.
• Supports a culture of learning and development, ensuring training tools are leveraged to on‑board new employees and develop high‑potential talent.
• Creates a steady pipeline of internal and external talent at all levels through recruitment and succession planning.

• Ensures stores are trained on the company service model and are creating a legendary customer experience.
• Leads store teams to exceed customer expectations and achieve a high Net Promoter Score (NPS).
• Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Evaluates stores to confirm visual brand standards and execution of marketing initiatives.

• Bachelor’s Degree preferred or equivalent experience.
• Minimum 2 years of experience leading, managing, and developing retail teams.
• Strong decision‑making and problem‑solving skills.
• Strong quantitative and analytical skills with deep understanding of site analytics, sales and financial data.
• Creative and business‑savvy with good judgment.
• Self‑motivated, results‑oriented, strategic thinker.
• Strong organizational and leadership skills with ability to multi‑task in a fast‑paced environment.
• Excellent written and verbal…