Resident Services Coordinator; Camellia Place​/Oaks

Resident Services Coordinator (Camellia Place / The Oaks - 1344, 1260)

Join the EAH Housing team as a Full‑time Resident Services Coordinator supporting our affordable family housing communities in Dublin and Walnut Creek, CA. This role is essential for connecting residents with community resources and cultivating a supportive, trauma‑informed environment.

Assists residents by connecting them with existing social services provided by public agencies or private practitioners within the community. Examines the needs for on‑site services and explores ways programs and services can be brought to the property. Engages in a trauma‑informed approach to service delivery and develops community relationships. Understands and supports EAH’s mission and core values.

• Coordinates and oversees the delivery of services and program activities to residents both on and off‑site. Provides information, assistance, and resident services referrals and engages in follow‑up. Performs needs assessments to determine what types of programs and services would benefit the residents.
• Provides and coordinates opportunities for residents to learn new skills, build community and promote self‑sufficiency, including social, educational and Stay Well activities (e.g., celebrations, classes).
• Connects residents to food resources in their community. Increases resident access to food by facilitating distributions as needed.
• Establishes connections with service providers and maintains a community resource directory in an online database.
• Accurately prepares and maintains monthly budgets, program files and other documents in an online database and as required by regulatory requirements.
• Creates monthly newsletters and a calendar of events and activities.
• Maintains collaborative relationships with property managers and REM staff. Participates in biweekly meetings with the site team.
• Assists with recruiting and coordinating volunteers and vendors as needed.
• Maintains resident confidentiality and mutually respectful relationships.
• Attends all Resident Council meetings and works with the Council and residents to encourage higher levels of participation and access to program activities.
• Interfaces regularly with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities. Monitors participating agency involvement for quality and compliance with memorandums of understanding or other service agreements.
• Attends department and company meetings, trainings.
• Actively participates in EAH’s Injury and Illness Prevention Plan.
• Regular and predictable attendance.
• Other duties as assigned.

• BA Degree in Social Services, Healthcare or related field, or equivalent combination of education and/or experience.
• 1–2 years of social service experience working with elderly, families.

EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check and fingerprinting requirements is a requirement of employment with EAH.

EAH Housing requires all candidates who have received a conditional job offer to submit to drug testing within 72 hours from acceptance of the job offer. Satisfactory completion of drug testing is a requirement of employment with EAH.

EAH Housing is an EEO employer. CA BRE # | HI RB-16985