Transition Services Specialist II

Description

Position Summary:

The Transition Services Specialist is the first point of contact for prospective clients. This position is assigned to work onsite in a designated portable office trailer located in the parking lot of Santa Rita Jail in Dublin, California. The employee is expected to report to this location as scheduled and comply with all applicable workplace safety, security, and operational requirements. This position requires direct communication with clients to help determine eligibility or need for services.

They work in collaboration with the navigation, clinical, and other staff.

This position offers the following work schedules:

Morning Shift: 8:00 AM – 4:30 PM, including a 30-minute unpaid meal period.

Evening Shift: 4:00 PM – 12:30 AM, including a 30-minute unpaid meal period.

We are currently hiring for the evening shift (4:00 PM – 12:30 AM). Employees assigned to this shift will receive an additional $2.00 per hour shift differential for all hours worked during their designated evening shift.

Duties and Responsibilities:

• Work both in the field at encampments and on-site at Roots clinics.
• Provide client assessments, service referrals, and transition support from the designated onsite office trailer at Santa Rita Jail.
• Collaborate with Roots staff, correctional facility personnel, and community partners to coordinate client services.
• Maintain professionalism, confidentiality, and compliance with applicable safety and security protocols.
• Interview prospective clients in person and over the phone to collect the needed data needed to make appropriate internal service referrals.
• Assess client needs and assist with service referrals and connections including, but not limited to:
  Social Security Insurance (SSI), Social Security card replacement, Identification Card or Driver’s License, General Assistance, Cal Fresh, Medi-Cal (Medicaid sign-up) or completing renewal documents.
• Complete training for HMIS.
• Complete training for CES and complete CES assessments for all clients.
• Complete Verification of Homelessness (VOH) and Verification of Disability Form (VOD) forms for all clients.
• Guide clients by explaining procedures, answering questions, and providing requested information.
• Collaborate with Navigators and other staff to support mutual clients.
• Follow-up with clients and prospective clients regarding missed appointments.
• Complete all required documentation and reports in a timely fashion and in the manner required by program contracts.
• Input client information into database and EHR, as needed.
• Maintain a professional, safe space, and utilize de-escalation techniques with clients when necessary.
• Administrative duties including, but not limited to filing, responding to phone messages and emails in a timely manner, and attending department and staff meetings.
• Attend all required training.
• Must be able to work full-time on site and/or in the community.
• Perform other duties as assigned by management that are consistent with the position, organizational needs, and operational priorities.

Core Competencies:

• Client-Centered Service:
  Demonstrates compassion, professionalism, and respect when supporting diverse client populations.
• Communication &
  
  Collaboration:
  
  Communicates effectively and works cooperatively with clients, coworkers, and community partners.
• Problem-Solving & Adaptability:
  Responds appropriately to challenges, changing priorities, and client needs.
• Professionalism & Accountability:
  Demonstrates reliability, sound judgment, and responsibility for assigned duties.
• Conflict Resolution:
  Maintains composure and uses appropriate de-escalation techniques.
• Organization & Documentation:
  Manages time effectively, meets deadlines, and maintains accurate client records.
• Continuous Improvement:
  Accepts…