Service Plan Administrator

Location

Corporate
1851 Telfair St.
Dublin, GA 31021, USA

• Processes Farmers Repairs and Reimbursements and prepares a list of invoices to submit to Accounts Payable prior to reimbursing stores. Reconciles replacements charged to the Glass Agency.
• Verifies customer and product qualifications under current service plan. Verifies service center as an authorized representative for the company; issues repair authorization or denies repair request under service plan.
• Processes claims for payment, including preparing and cutting checks; sends claim rejections to service centers as appropriate.
• Review claims for completeness; works within the Farmers Product Quality Assurance (PQA) System. Make cold calls to Service Plan centers.
• Produces Claims Analysis Quarterly and Yearly, Works with Service Center on questions, issues, and payment research.
• Operates a personal computer and other office equipment as necessary to complete essential functions, to include Microsoft Office 365, Excel, Word, Outlook, Database, and other system software.
• Maintains accurate administrative records to ensure timely processing and compliance with company policies.
• Supports overall customer satisfaction by ensuring the quality and accuracy of repair and reimbursement processes.

• Strong administrative and organizational skills with Microsoft 365
• Experience in processing claims, reimbursements, or service plans preferred.
• Proficiency in computerized recordkeeping and payment systems.
• Excellent attention to detail and accuracy.
• Strong communication and customer service abilities.

Associate’s degree in business administration or related area; with (2) years of experience in customer service, computer data entry, or service-related environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skill, and abilities for this job.

• Employee Stock Ownership Plan (ESOP) - You’re not just an employee, you’re an
  owner!
• 401K Plan with Employer Matching Funds
• Group Medical, Dental and Life Insurance
• Paid Vacation
• Additional Voluntary Insurance Programs Available
• Paid Holidays, including the Employee's Birthday!
• Employee Purchase Discounts
• Ongoing Training Programs
• Note: Benefit offerings for positions other than Full-Time may vary

Novice

• Detail Oriented
  :
  Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated
  :
  Devoted to a task or purpose with loyalty or integrity
• Team Player
  :
  Works well as a member of a group

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.