Desktop Support Technician

About the Role:

Metro Sys is seeking a skilled and customer-focused Desktop Support Technician to provide onsite technical support at a manufacturing client facility in Dublin, Georgia. The ideal candidate will be a hands‑on problem solver with experience supporting Windows environments, manufacturing floor systems, and user hardware in a fast‑paced production setting.

• Provide Tier 1 and Tier 2 desktop support for end users, including hardware, software, and network troubleshooting.
• Support manufacturing systems and equipment
  , ensuring minimal downtime for production‑critical devices.
• Install, configure, and maintain Windows PCs, printers, scanners, and mobile devices
  .
• Manage support tickets, track resolutions, and maintain documentation using the client’s ticketing system.
• Coordinate with IT infrastructure and application teams for escalated issues or specialized support.
• Maintain inventory of IT assets and perform regular hardware checks and preventive maintenance.
• Ensure compliance with company IT policies and security standards.

• 3+ years of experience in desktop or IT support
  , preferably in a manufacturing or industrial environment
  .
• Strong troubleshooting skills for Windows operating systems and Microsoft 365.
• Experience with network connectivity, VPN, and printer configuration
  .
• Familiarity with Active Directory, imaging tools, and basic network troubleshooting
  .
• Excellent communication and interpersonal skills.
• Ability to work independently and provide responsive onsite support.

• Experience supporting manufacturing control systems, barcode scanners, or production line devices
  .
• Familiarity with ITSM/ticketing systems (e.g., Service Now, Happy Fox, Jira).
• CompTIA A+ or similar certification preferred.