Head of Service and Delivery
Job in
Dublin, Laurens County, Georgia, 31040, USA
Listed on 2026-10-15
Listing for:
Collins McNicholas Recruitment & HR Services Group
Full Time
position Listed on 2026-10-15
Job specializations:
-
Management
Operations Management, Change Management, Project & Program Management, General Management
Job Description & How to Apply Below
Reporting directly to the Managing Director and sitting on the Senior Leadership Team, you will lead a sizeable national service and delivery function, managing two direct reports and overseeing approximately 65 field-based employees.
Hybrid working:
Ballymount, Co. Dublin
Key Responsibilities:
Lead and develop national service, delivery and customer service operations.
Drive operational strategy, service performance and continuous improvement.
Improve the end-to-end customer journey across multiple business functions.
Build strong relationships across Sales, Warehouse, Customer Service and Operations.
Develop high-performing teams and promote collaboration across the business.
Identify opportunities for process improvement, systems optimisation and operational efficiencies.
Support business integration and organisational change.
About You:
This opportunity would suit an experienced Head of Operations, Head of Service Delivery, National Operations Manager, Field Service Director or Senior Service Operations Manager looking for a strategic leadership role with genuine influence.
You will ideally bring:8–10 years' relevant management experience, including national or multi-site operations.
Proven leadership of managers and large operational or field-based teams.
Strong customer service, service delivery and operational management experience.
Excellent stakeholder management and cross-functional collaboration skills.
Experience driving change, improving processes and delivering operational efficiencies.
A strategic, commercially aware and customer-focused approach.
Experience in systems implementation or digital transformation would be advantageous but is not essential.
Why Consider This Opportunity?
This is an opportunity to join a well-established business backed by a major international group, with significant autonomy to influence strategy, develop teams and improve national service delivery.
For more information or a confidential discussion about this
Head of Service & Deliveryrole, contact Michelle Miley at or via email (Use the "Apply for this Job" box below).
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