Case Aide - Records Assistant

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The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

Job Location:

965

E. VAN BUREN, AVONDALE, AZ 85323

Salary: $17.3484 hourly | Grade: 14 | Closing Date: 11/20/2025

We call ourselves “compassioneers” because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities and proud to do work each day that makes an impact on the world around us.

Becoming a Case Aide-Records Assistant can be a life-changing event! If you have a passion to work with children and families, DCS is the place for you. Together we can make a difference through service!

Candidates who are successfully employed as Case Aide for four (4) years will be eligible to apply for a promotional opportunity to a DCS Specialist Trainee Position.

• Case file management, organization, and purging.
• Document Management of electronic case records in computer-based Case Management System. Completes red actions and disclosures of court documents; performs clerical tasks as needed.
• Supervising visitation meetings among clients (parents and children).
• Assisting DCS Case Managers with filing, disclosures, packets, case notes, etc.
• Entering case notes into the computer-based Case Management System.
• Driving on state business to transport children to appointments.
• Assisting clients with application processes as needed.
• Participating in a variety of meetings and/or client hearings, as requested.

Alternative work hours may be required, including overtime, weekends and holidays.

Knowledge Of: Computers and software (Microsoft Office Suite), mobile devices, digital calendars (Outlook) & video conferencing (Microsoft Teams).

Skill In: Establishing and maintaining interpersonal relationships; general clerical functions such as data entry and filling; verbal and written communication; eliciting and gathering information; modeling professional behavior with clients; time management and multi-tasking; and observation.

Ability To: Gain knowledge on information regarding human and social services; understand and adhere to related State, Federal and local laws, as well as DCS policies and procedures; comply with casework principles and practices; comprehend and follow moderately complex written and oral instructions; organize data in a logical and coherent manner; prepare written reports accurately in a prescribed format; actively listen and provide supportive attention to clients;

acquire and renew CPR Certification.

The ideal candidate will have college experience with credit hours in child development, rehabilitation, counseling, psychology, social services, sociology or related field or 1 year of experience in a child welfare environment, indirectly or directly working with clients or experience working with children in a controlled environment (e.g. nanny, daycare, teacher's aide).

• High school diploma or GED.
• Valid Arizona issued driver’s license.
• Must be able to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card.

Selected candidates must be able to pass a background investigation and DCS Central Registry check. Employees who drive on state business are subject to driver license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R). This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and…