BDC Service Representative

MAG is renowned as the largest group of European brands, encompassing 14 brands on a 65-acre campus in Dublin, Ohio. Our lineup includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls‑Royce, VW, and Volvo. MAG is committed to building lifelong relationships with customers and employees by providing high‑quality products, services, and solutions.

We are currently hiring for a position in our BDC Call Center Service group. This full‑time, entry‑level role is ideal for individuals passionate about customer service and interested in the automotive industry.

• Making over 100 outbound calls daily to schedule service appointments.
• Handling inbound service inquiries promptly and courteously.
• Following up with customers to ensure satisfaction and retention.
• Collaborating with the service team to maintain positive relationships.
• Maintaining accurate customer data and ensuring timely responses.
• Meeting and exceeding daily appointment goals.

• Strong verbal, written, and phone communication skills.
• Ability to work effectively in a team environment.
• Comfortable with computers, CRM software, and digital communication tools.
• Customer‑first attitude with strong interpersonal skills.
• Previous customer service experience required.
• Knowledge of dealership products and services highly preferred.
• Familiarity with automotive service operations highly preferred.
• High school diploma or equivalent required; college preferred.

• Hourly base pay with performance‑based bonuses and commissions.
• Premium healthcare benefits (medical, dental, vision).
• 401(k) with company match.
• Employee vehicle leasing and service discounts.
• Career mobility across 14 European brands.
• Ongoing professional development.
• Opportunity to work with elite automotive brands and a premium clientele.

Are you a proactive communicator who thrives in a fast‑paced working environment? We want to hear from you! Please apply and submit your resume today.