Customer Service Support Rep - Microbiology

Customer Service Support Rep - Microbiology

Lab Corp is seeking a Customer Service Support Representative to join our team in Dublin, OH. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world‑class customer experience.

The ideal candidate will be passionate about customer service and motivated to work with a customer‑centric team in an innovative company.

Work Location: Dublin, OH Pay Range: $18.40 - $22.00 per hour Work Schedule: Monday – Friday 9:00 am–5:30 pm with rotating holidays, occasional Saturdays/Sundays, and overtime as needed to meet department goals Benefits: Employees scheduled to work 20+ hours per week are eligible for comprehensive benefits including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan.

Casual, PRN & part‑time employees scheduled to work under 20 hours are eligible to participate only in the 401(k) plan. For more detailed information, please .
Job Responsibilities:

• Act as a liaison between Lab Corp, the customer base, and patients.
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Lab Corp's products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Requirements:

• High School Diploma or GED equivalent required.
• Associate’s degree or higher is highly desired.
• Previous experience in a customer service role.
• Experience working in a contact center/call center environment is preferred.
• Prior healthcare industry experience, such as a physician's office or a hospital, is a plus.
• Knowledge of the Microsoft Office suite is required.
• Experience with  and/or Laboratory Information Systems is preferred.
• Strong verbal and written communication skills and excellent ability to listen and respond.
• Must be courteous with a strong customer service orientation.
• Excellent multitasking abilities required.
• Strong flexibility and the ability to manage and adapt to changing priorities quickly.
• Bilingual in English and Spanish highly desirable.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Lab Corp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other | Industries:
Hospitals and Health Care

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