Customer Service Representative

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As a Customer Service Representative, you will be part of a dynamic corporate culture dedicated to supporting our stores and team members. Duties include servicing high‑volume outbound calls to assist customers in requesting loans, answering service and website questions, processing applications, assisting customers with repaying debt and assisting retail customers. Associates work individually as well as in a cooperative, team dynamic to achieve daily, weekly, and monthly goals.

Success will be measured monthly by completion of specific production goals based upon key performance indicators (KPI). Individuals should work to create a timely, positive, respectful, friendly interaction among consumers, employees, and vendors. Position requires excellent and timely communication, self‑motivated, accountable, reliable, and skilled individuals dedicated to delivering superior Customer Service and featured products and/or services.

Schedule: Full‑time schedule within our Contact Center of Monday through Friday 10:00 AM – 7:00 PM EST or Monday through Friday 11:00 AM – 8:00 PM EST. Rotating Saturdays. Sunday Closed.

Pay: $16.50 per hour plus bonus potential. Sign‑on bonus for experienced customer service representatives.

• Assist customers in completing online applications
• Assist customers in obtaining a loan (both retail and online)
• Assist customers in repaying debt on past‑due balances
• Outbound contact customers to resolve early delinquency and assist in obtaining a new loan
• Develop and maintain professional relationships with consumers
• Outbound contact consumers expressing interest in short‑term lending products and/or company services
• Assist customers in navigating the website and providing online assistance
• Inform the consumer on products available and information required to apply
• Find solutions to customer concerns and resolve complaints or inquiries
• Validate loan information for online loan applications
• Complete a local store match and refer customers to stores as needed
• Effective and timely communication with consumers and management
• Navigate across multiple web‑based systems
• Inbound and outbound call production (KPI)
• Record keeping and maintain production workflow
• Report and track production and goal progress to management
• Personally complies with governmental regulations and laws

• Bilingual Preferred (English/Spanish)
• Consumer Relations, Sales and Service Orientation
• Active Listening
• Written and Verbal Communication
• Reading Comprehension
• Critical Thinking and Decision Making
• Negotiation and Persuasion
• Troubleshooting
• Management of Personnel Resources
• Self‑Assessment and Management
• Time Management
• Computer Literacy
• Data Entry and Microsoft Office (Outlook, Internet Explorer, Word, Excel)
• Typing skills 30+ words per minute
• High School Diploma, GED, or High School Equivalence Certificate
• Call Center and Customer Service and Sales Experience Preferred

• Excellent benefits
• Work on multiple innovative consumer and business brands.
• Diverse Culture and Inclusive Environment
• Access to a robust learning management system, full of e‑learning modules and training programs to help boost your professional and personal development
• Paid on‑the‑job training & professional development programs
• Benefits available on the date of hire
• Multiple coverage levels for Medical, Dental, & Vision
• 401(k) with Company match with immediate vesting
• Health Savings Account
• Company‑provided Life & AD&D Insurance
• Pet insurance
• Voluntary benefits, including short‑term and long‑term disability insurance, accident, critical illness and legal insurance

IQ Ventures is an Equal Opportunity Employer. It’s our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

We will provide accommodations to applicants needing accommodations to complete the application process.

At this time, IQ Ventures cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. NO Relocation Assistance Offered – Local Candidates Preferred.

We are not accepting candidates from third‑party recruiters at this time.

The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job.