Instructional Designer

5 days ago Be among the first 25 applicants

Location:

Dublin, OH campus, hybrid flexibility.

Founded in 1999 and headquartered in Central Ohio, we’re a privately‑owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big‑hearted, tech‑savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

The Instructional Designer will design, develop, evaluate, and continuously improve training content across a hybrid environment (both instructor‑led and virtual) for new hire onboarding and operations training. With manager oversight, the Instructional Designer will design content for a virtual adult learning experience that is engaging and learner‑centered. Must be able to collaborate with subject‑matter experts (SMEs) to create and develop training plans, programs, and/or individual courses that are linked to business requirements.

• Perform needs analysis, flag redundancies, and analyze course feedback to identify opportunities for improvement.
• Work with the Training Team, SMEs, and other stakeholders to develop specific course content and materials based on agreed‑upon learning objectives.
• Collaborate with SMEs to research content, identify best‑practices, and quality standards.
• Track emerging trends in professional development and adult learning to make informed recommendations for improving the learner experience.

• Produce core and supplemental training materials including e‑learning modules, online tutorials, and multimedia products to meet learning needs and objectives at foundational, intermediate, and mastery levels.
• Employ learning design approaches that are engaging, interactive, learner‑centered, and maximize transfer of learning.
• Design content in a hybrid environment: in‑person classroom training, virtual instructor‑led training, webinars, job aids, self‑paced learning using a variety of platforms.
• Design and develop training materials to support facilitators and participants.
• Develop exams, practice tests, quizzes, and other assessments that measure learner comprehension and mastery.
• Create tools, templates, job aids, and other materials to ensure learning can be applied in the workplace.

• Track training competency attained using LMS data.
• Conduct formative and summative evaluations.
• Continuously improve and measure training results and impact.

• Design and deploy engaging and interactive online learning opportunities, using appropriate tools (Articulate Pro or Storyline, Adobe Captivate, Raptivity, etc.).
• Maintain domain expertise in the LMS platform to ensure brand teams take full advantage of features and functionality.
• Create, deploy, and track usage and effectiveness of SCORM or ILMS‑compliant curriculum using the existing Learning Management System.
• Communicate with the LMS administrator to troubleshoot SCORM and platform issues.
• All other duties as assigned.

• Education:
  
  Bachelor or Master’s degree in Instructional Design, Educational Technology, or a related field.
• 3‑5 years of experience in Instructional Design, Educational Technology, or equivalent experience.
• Knowledge of instructional design methodologies, evaluation methodologies (Kirkpatrick), and certification development.
• Experience developing virtual instructor‑led, self‑paced, and in‑person instructor‑led curricula, online tutorials, and assessments.
• Experience with authoring tools (Articulate 360 preferred), virtual platforms, and learning management systems, and experience in multimedia development.
• Experience with graphic design tools, such as Adobe…