Instructional Designer

Operations Training & Quality Dublin,Ohio

Location :
This position is located at our Dublin, OH campus with hybrid flexibility.

Founded in 1999 and headquartered in Central Ohio, we’re a privately‑owned , independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech‑savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement .

The Instructional Designer will design, develop, evaluate, and continuously improve training content across a

hybrid environment (both instructor‑led and virtual) for new hire onboarding and operations training. With

Manager oversite, the Instructional Designer will design content for a virtual adult learning experience that is engaging and learner‑centered . Must be able to collaborate with subject matter experts (SME’s) to create and develop training plans, programs, and/or individual courses that are linked to business requirements.

• Perform needs analysis, flag redundancies, and analyze course feedback to identify opportunities for improvement.
• Work with Training Team, Subject Matter Experts, and other stakeholders to develop specific course content and materials based on agreed‑upon learning objectives .
• Collaborate with Subject‑Matter‑Experts to research content, identify best‑practices , and quality standards.
• Track emerging trends in professional development and adult learning to make informed recommendations for improving the learner experience.

• Produce core and supplemental training materials including e‑learning modules, online tutorials, and multimedia products to meet learning needs and objectives at foundational, intermediate, and mastery levels.
• Employ learning design approaches that are engaging, interactive, learner‑centered and maximize transfer of learning.
• Design content in a hybrid environment: in‑person classroom training, virtual instructor‑led training, webinars, job‑aids, self‑paced learning using a variety of platforms .
• Design and Develop Training Material to support facilitators and participants
• Develop exams, practice tests, quizzes, and other assessments that measure learner comprehension and mastery .
• Create tools, templates, job aids, and other materials to ensure learning can be applied in the work place .

• Track training competency attained using the LMS data.
• Conduct formative and summative evaluations .
• Continuously improve and measure training results and impact .

• Design and deploy engaging and interactive online learning opportunities, using appropriate tools (Articulate Pro or Storyline, Adobe Captivate, Raptivity , etc.) .
• Maintain domain expertise in LMS platform to ensure brands take full advantage of features and f unctionality .
• Create, deploy and track usage and effectiveness of SCORM or ILMS compliant curriculum using the existing Learning Management System.
• Communicate with the LMS administrator to troubleshoot SCORM and platform issues .
• All other duties as assigned.

• Education:
  
  Bachelor or Master’s Degree in Instructional Design, Educational Technology, or related field.
• 3-5 years of experience in Instructional Design, Educational Technology, or equivalent experience.
  Knowledge of instructional design methodologies, evaluation methodologies (Kirkpatrick), and certification development.
• Experience developing virtual instructor‑led, self‑paced and in person instructor‑led curricula, online tutorials and assessments.
• Experience with authoring tools (Articulate 360 preferred), Virtual platforms and learning management systems, and experience in multimedia development…