Network Engineer

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What IT Network & Telecommunications contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Network & Telecommunications designs, operates and maintains the organization's local and wide area networks and telecommunications systems and manages relationships with telecommunications service and maintenance vendors. This job family evaluates existing network systems and develops long-term strategies to ensure network capacity meets current and future network requirements. IT Network & Telecommunications performs technical analyses of software, hardware, and network systems as well as systems engineering for front-end processors, multiplexors, LAN/WAN communications, network nodes, switches, and various transmission systems.

IT Network Analyst for the Voice Team will be deploying and supporting enterprise voice technologies with a focus on voice services including but not limited to Cisco Unified Communications Manager/Unity Connection, Ribbon SBC’s and SIP. This position is responsible for deploying and supporting as well as enhancing complex data and voice communication networks:
1) Research and development of voice, contact center & networking technologies;
2) Understand business requirements and design solutions to meet requirements;
3) Develop project plans and coordinate across IT functions
4) Implementation of new technology and systems, installation and maintenance of infrastructure;
5) and contribution to establishing and maintaining standards and best practices.

Qualifications
• 7+ years of proven experience in the data/voice communications field preferred  
• Expert level understanding of Cisco UC technologies is required  
• Must have familiarity with troubleshooting and maintaining Ribbon SBCs preferred  
• Experience setting up and maintaining Cisco CUCE appliances also preferred  
• Experience standing up and maintaining new CUCM/CUC/Cisco Satellite servers required  
• Experience with migrating large groups of phones to CUCM required  
• Experience setting up international dialing on a Cisco voice gateway preferred  
• Experience troubleshooting Cisco IP Communicator, Cisco Jabber, Cisco Web Ex, Microsoft Team and Zoom required  
• Familiarity with Agile methodology preferred  
• Experience with troubleshooting tools Wireshark, Splunk and RTMT preferred  
• Experience integrating Axis intercoms and paging systems, as well as Poly conference phones with CUCM preferred  
• Experience using West Safety Systems platform required  
• Must have experience with setting up and troubleshooting carrier SIP and PRI trunks as well as analog lines preferred  
• Experience with configuring and troubleshooting Audio Codes ATAs such as MP114s, MP118, MP124s required  
• Experience with configuring and troubleshooting Cisco ATAs such as VG202XM
s, VG204XM
s, VG310 and VG320s required  
• Must have experience configuring and troubleshooting CIMC as well as vSphere  
• Experience designing, implementing, and troubleshooting voice technologies  
• Understanding of IP data, voice, and video networking concepts and systems is preferred
• Experience with MS Office Suite and Lucid Chart preferred  
• Leadership and customer service skills essential preferred  
• Analytical, troubleshooting and problem resolution skills  Experience in logical design of voice & contact center solutions, research and development, and hands-on configuration  required  
• Up to 10% travel (Domestic & International)
Minimum required levels of education:
• Masters degree in Computer Engineering (or higher) preferred  
• Bachelors degree in Electronics and Electrical Engineering (or higher) preferred Responsibilities
• Participating in project work to deploy new voice solutions  
• Performs analysis of maintenance failures, research trends, causes of failures, and recommend…