Communications Technician​/911 Dispatcher - Exam

Are you looking to make a difference every day, with each call that you answer? Apply now to be part of our 911 emergency communications team that assists in saving lives, protecting property and serving the public in their time of need. The City of Dublin is accepting applications for an exciting and fulfilling career in emergency communications. To learn more about our center, watch the Recruitment Video.

Completion of a written examination is required. You can schedule to take the exam in person at one of NTN's testing locations or you can schedule to take the exam online at your convenience. Your NTN exam score will be valid for one year.

This posting is intended for candidates who are not currently employed as 911 dispatchers and who do not have prior experience in the field. Lateral candidates who are currently working as a 911 Dispatcher should apply to the separate LATERAL posting that does not require the written exam. This posting is available at (Use the "Apply for this Job" box below)./NRECCLateral

App. Emergency Communications/dispatching experience outside of the state of Ohio is accepted for the lateral posting.

Instructions to complete the NTN written exam:

• 1. Applicants can register for the exam at  You may call National Testing Network (NTN) at with any questions regarding scheduling your exam. Please select the Emergency Communications exam in the state of Ohio.
• 2. Be sure to select the City of Dublin as an agency to send your scores.
• 3. After you have completed the exam, the City of Dublin will receive your scores and passing candidates will be notified via email to self schedule their in-person interview.

Deadline to take the exam:
February 8, 2026

Important dates to be aware of:

• Application and NTN testing window:
  January 12 - February 8
• Panel Interviews:
  February 17-20
• Background checks:
  February 23 - March 13
• Final Chief Interviews:
  March 17-18
• Conditional Offers:
  March 19
• Projected start date:
  April 28

The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington (police and fire), City of Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9‑1‑1 answering point for all of Hilliard.

Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018. City of Worthington Police and Fire joined in 2020.

Shift

Schedule:


First

Shift: 6:45 a.m. to 2:45 p.m.
Second

Shift: 2:45 p.m. to 10:45 p.m.
Third Shift: 10:45 p.m. to 6:45 a.m.

Primary Focus:
This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance.

The incumbent must model the following established core values:
Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment.

Given the nature of this classification’s duties/responsibilities, it has been designated as Non‑Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.

Supervisory Responsibilities:
None

The City of Dublin offers advanced step placement for those with prior dispatching experience:

• 2026 Wage Structure:
  Step 1 - $63,267.06
  Step 2 - $66,825.83
  Step 3 - $70,384.62
  Step 4 - $73,943.37
  Step 5 - $77,897.55
  Step 6 - $81,851.75

Working at the City of Dublin is more than just a job – Join the City of Dublin today! In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full‑time employees that includes, but is not limited to, the following:

• Opportunity to earn premium‑free medical, dental, and vision benefits
• Employer‑provided contributions to Health Savings or Health Reimbursement…