Front Office Specialist

Position: Front Office Specialist - Training Provided!

Front Office Specialist - Training Provided!

Eye Care Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP‑affiliated practice locations provide care in 18 states and 80 markets, offering services that span the eye care continuum.

Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world‑class Total Patient Experience. The employee performs necessary administrative responsibilities to create a smooth check‑in/out experience for patients.

Location

• Work is primarily performed in a standard office or clinical setting. Travel to other locations may be required to carry out essential duties.

Essential Duties And Responsibilities

• Embrace and execute our Total Patient Experience by building relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations, close day, and count down cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Education And/Or Experience

• High school diploma or GED required.

Licenses And Credentials

• None.

Systems And Technology

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Physical Requirements

• Requires frequent walking (75%), sitting (50%), standing (50%), with regular bending, stooping, and reaching (25–50%). Must be able to lift up to 25 lbs. Strong fine motor skills and full use of hands are essential.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time.
• Occasional driving or climbing may also be necessary.

Contact Information

If you need assistance with this application, please contact . Only resumes submitted through the website will be considered.

Equal Opportunity

Eye Care Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE:

Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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