Centralized Scheduler

Position Overview

Nova Care Rehabilitation is looking for a Centralized Scheduler to join our team in Dublin, Ohio. The role is full-time, Monday‑Friday 9am‑6pm with 90‑day onsite training in Dublin after which the position is remote.

Hourly pay: $17–18.50 based on experience. Benefits include diverse health plans, paid holidays, PTO & EID Leave, and a 401(k) with company match.

• Work as a team to ensure office operations and timely call handling for potential patients and referral sources.
• Accurately schedule procedures and maintain scheduling records.
• Communicate with patients, families, and healthcare team members regarding visit details, expectations, facility directions, and web address for new patient paperwork.
• Request and record accurate clinical history as necessary for the exam and provide instructions/preparations to individuals booking procedures.
• Review and evaluate scheduled appointments for completeness.
• Assist with pre‑registration by obtaining demographic and insurance information.
• Receive physician orders and schedule procedures via phone and electronic media.
• Obtain provisional diagnosis, physician orders, and patient history to substantiate requested treatment.
• Communicate scheduling concerns to the Center Manager or market leader.
• Coordinate scheduled appointments with team members and ensure supporting documentation is scanned.
• Make calls to patients for pre‑hab scheduling for pre‑surgical appointments.
• Collaborate with marketing for additional referral opportunities and report barriers.
• Perform other duties as assigned.

• High school diploma or GED.
• At least two years of experience in healthcare customer service.

• Industry‑specific customer service certification.
• Associate or Bachelor’s degree preferred, or 2 years in a similar role.

• Experience in customer service, call center, or scheduling.
• Passion for working on the business side of healthcare.
• Commitment to helping others achieve better quality of life.