Patient Registration Rep

2 days ago Be among the first 25 applicants

Part‑time/Casual Position supporting Dublin Methodist Hospital and Grady Memorial Hospital. Variable hours supporting weekend and evening hours. This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, the role provides exceptional customer service during encounters with patients, families, visitors, and Ohio Health physicians and associates.

• Accurately identifies patient in the EMR system.
• Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face‑to‑face and/or bedside location) to complete registration while maintaining patient confidentiality and providing exceptional customer service.
• Provides exceptional customer service during every encounter with patients, families, visitors, and Ohio Health physicians and associates.
• Performs registration functions in any of the Patient Access areas.
• Uses critical thinking skills to make decisions, resolve issues, and/or escalates concerns when they arise.
• Uses various computer programs to enter and retrieve information.
• Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
• Secures and tracks insurance authorizations and processes BXC patients.
• Transcribes ancillary orders.
• Schedules outpatients.
• Generates, prints and provides patient estimates utilizing price‑estimator products.
• Collects patient’s out‑of‑pocket expenses and past balances to meet individual and departmental goals.
• Attempts to collect residual balances from previous visits.
• Answers questions or concerns regarding insurance residuals and self‑pay accounts.
• Uses knowledge of CPT codes to accurately select codes from clinical descriptions.
• Generates appropriate regulatory documents and obtains consent signatures.
• Identifies and/or determines patient out‑of‑network acceptance into the organization.
• Reviews insurance information and speaks to patients regarding available financial aid.
• Explains billing procedures, hospital policies and provides appropriate literature and documentation.
• Scans required documents used for claim submission into patient’s medical record.
• Escorts or transports patients in a safe and efficient manner to and from various destinations.
• Assists clinical staff in administrative duties as needed.
• Complies with policies and procedures that are unique to each access area.
• Assists with training new associates.
• Oversees functions of reception desks and lobbies, including cleanliness and order of lobbies and surrounding work areas.
• Goes to the nursing units to register or obtain consents.
• Uses multi‑line phone system, transferring callers to appropriate patient rooms or other locations.
• Makes reminder phone calls to patients.
• Processes off‑site registrations; processes off‑site paper registrations; processes pre‑registered paper accounts.
• Maintains patient logs for statistical purposes.
• Reviews insurance information and determines need for referrals and/or financial counseling.
• Educates patients on MyChart, including its activation.
• Based on care site, may also have responsibility for visitor management, which includes credentialing visitors and providing way‑finding assistance to their destination.

• High School or GED (Required)

• Excellent communication, organization, and customer service skills.
• Basic computer skills.
• One to two years of previous experience in a medical office setting.

Variable

As Needed

Main Registration

• If you have a passion for working in a caring environment.
• If you believe learning is a lifelong process.
• If you strive for excellence and want to be among the best in the healthcare industry.

Ohio Health is an equal‑opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. Ohio Health does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment is extended to all persons in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.