Star Trainer - Server

Dublin Retirement Village, Dublin, Ohio, United States of America

Posted Monday, July 7, 2025 at 4:00 AM

The Star Trainer-Server is responsible for delivering exceptional dining service to residents and guests with professionalism, warmth, and attention to detail. This role ensures a clean, welcoming dining environment and supports overall community satisfaction through consistent service excellence and Legendary Hospitality. Star Trainer-Servers play a key role in enhancing the quality of life for residents and supporting leasing and marketing efforts through memorable guest experiences.

Star Trainer-Servers embody Senior Star’s Mission, Values, and Promise—including our commitment to “Do for each other with love” and our standard of Legendary Hospitality in every interaction.

Workload Expectations

• Your workload will be adjusted during training shifts so you can focus on observation, coaching, and support. When not actively training, your regular job duties will resume as normal.
• You must be flexible and available to train on days, nights, and weekends, depending on when new hires are scheduled

Star Trainer-Servers are expected to champion Legendary Hospitality and support a strong, service-focused team culture.

Responsibilities include:

• Provide hands-on training and guidance for new dining room servers in accordance with Senior Star’s training plans.
• Model and uphold dining service standards, customer service excellence, and teamwork expectations.
• Foster a warm and inclusive environment that helps new associates feel welcomed, confident, and valued.
• Observe and assess the progress of new associates; share timely, constructive feedback with supervisors.
• Coach and encourage new team members through challenges and celebrate milestones and growth.
• Promote Senior Star’s culture, mission, and values — including the Promise to “Do for each other with love.”
• Remain available for support and questions beyond the formal training period.
• Assist with resolving training obstacles; involve leadership as needed.
• Demonstrate flexibility in scheduling to meet onboarding and community needs.
• Adapt positively to workflow or team changes, modeling professionalism and Legendary Hospitality.

2. Meal Service & Resident Experience

3. Cleaning & Resetting the Dining Room

4. Communication, Professionalism & Safety

• Varied schedule with availability required seven days per week.
• Must be available for weekends and holidays to meet operational needs.

Qualifications

Preferred Experience

• Prior food service or hospitality experience

Required Skills & Attributes

• Service-oriented and professional demeanor
• Strong communication and teamwork skills
• Basic understanding of food safety and sanitation
• Ability to follow directions and maintain confidentiality
• Passion for serving seniors and creating Legendary Hospitality experiences
• Embodies Senior Star’s mission, values, and culture