Front Desk Manager | Dublin Springhill Suites

Front Desk Manager

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.

Handle guest complaints ensuring guest satisfaction.

Hire, train and develop hotel team members and ensure all required training is complete according to standards.

Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.

Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.

Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.

Ensure all end of month reports are completed to standard.

Assist staff with their job functions to ensure optimum service to guests.

Monitor and maintain cleanliness, sanitation, and organization of assigned areas.

Monitor and ensure that all cashiering procedures comply with accounting policies and standards.

Other duties as assigned.

Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotels has an exciting opportunity at our 145-room Spring Hill Suites Columbus Dublin! Located in Dublin's rapidly growing Bridge Park District, our hotel offers guests a modern, comfortable stay surrounded by vibrant dining, entertainment, shopping, and community experiences.

With a prime location near historic Dublin and the area's many attractions, our team helps guests discover everything the community has to offer while providing the exceptional service and welcoming atmosphere expected from the Spring Hill Suites by Marriott brand.

Our hotel features stylish suites designed for comfort and productivity, complimentary breakfast, free high-speed Wi-Fi, fitness center, indoor pool, and inviting spaces where guests can relax, connect, and feel at home.

If you're passionate about hospitality and enjoy creating memorable experiences for travelers, Spring Hill Suites Columbus Dublin offers an excellent opportunity to grow your career with Shaner Hotels. Join a team committed to service excellence, teamwork, and providing exceptional guest experiences in one of Ohio's most exciting destinations.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner…