Senior Engineer, IT Client Services

Senior Engineer, IT Client Services page is loaded## Senior Engineer, IT Client Services locations:
US-Nationwide-FIELDtime type:
Full time posted on:
Posted Todayjob requisition :

** What IT Client Services contributes to Cardinal Health
** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, digital employee experience management, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center, this group resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence.

IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages.  This area acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
** Responsibilities:
*** Drive the development and evolution of digital employee experience capability model within Cardinal Health
* Identify and drive cross-functional end user digital experience transformation opportunities to ensure continuous improvement in overall employee experience
* Engagement with vendors, consulting partners and industry leaders to continuously evaluate leading employee experience capabilities and solutions
* Champion a shift left culture by building out self service capabilities, automation, and proactive support tools and processes
* Drive development of user feedback capability to ensure continuous improvement in overall employee sentiment
* Oversight of platform upgrades, integrations and overall operational health of supported platforms
* Strong partnership with the broader DEX community, learning from others and sharing insights and feedback as appropriate
*
* Qualifications:

*** Bachelor’s degree in related field, or equivalent work experience, preferred
* 5+ years’ experience designing, implementing, and optimizing enterprise digital employee experience initiatives, preferred
* Strong financial acumen with experience developing complex project business cases, preferred
* Strong understanding of critical endpoint management performance metrics, and enterprise end user computing environments, preferred
* Experience with service management and workflow automations (Service Now preferred), preferred
* Experience with scripting/automation tools. preferred
* Strong problem solving, communication, and stakeholder management skills, preferred
* Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
* Ability to travel 10-15% of time, if necessary##
** What is expected of you and others at this level
*** Ability to analyze complex datasets and present insights in an easy to understand format
* Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
* Participates in the development of policies and procedures to achieve specific goals
* Works on or may lead complex projects of large scope
* Projects may have significant and long-term impact
* Provides solutions which may set precedent
* Acts as a mentor to less experienced colleagues
** Anticipated salary range:** $87,700.00 - $
** Bonus eligible:
** Yes
* * Benefits:
** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
* Medical, dental and vision coverage
* Paid time off plan
* Health savings account (HSA)
* 401k savings plan
* Access to wages before pay day with myFlex Pay
* Flexible spending accounts (FSAs)
* Short- and long-term disability coverage
* Work-Life resources
* Paid parental leave
* Healthy…