ServiceNow CMDB and Discovery Engineer

Service Now CMDB and Discovery Engineer page is loaded## Service Now CMDB and Discovery Engineer locations:
US-Nationwide-FIELDtime type:
Full time posted on:
Posted Todayjob requisition :

*** What Application Development & Maintenance contributes to Cardinal Health
*** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.
** Service Now Data (CMDB & Discovery) Administrator/Developer Role**:
Pivotal role in overseeing the Configuration Management Database (CMDB) and Discovery processes within the Service Now platform. This position is integral to the Application Development & Maintenance team, with a primary focus on new integrations and operations alongside data integrity, management practices, and system enhancements. Operational responsibilities encompass the day-to-day management and optimization of CMDB and Discovery operations to ensure seamless functionality.
** Essential Duties and Responsibilities**
* ** Operational Effectiveness:
** Responsible for completing Service Now Data Incidents, Defects, and Tasks according to established SLA’s**.
** Perform daily health checks on CMDD, Discovery data including monitoring jobs, data loads and mid servers.  Resolve data errors by implementing permeant corrective actions.
* Discovery Configuration:
Act as an SME and configure/ fine-tune Service Now Discovery patterns and schedules to accurately identify and map IT infrastructure and services, minimizing gaps in the CMDB.
* Create/maintain new schedules and patterns.
* ** Integration and Development:
** Lead projects and provide status updates. Develop and integrate Service Now with external systems to enrich CMDB data, utilizing REST, SOAP APIs, and other web services. Focus on automating data import, de-customizations, and synchronization processes to ensure up-to-date information. Implement new service graph connectors and upgrade plug ins in a timely manner.
* ** Data Integrity and Quality:
** Implement and enforce strict data governance and quality standards within the CMDB, ensuring data integrity and reliability for operational and decision-making processes.
* ** Data Analysis and Reporting:
** Utilize Service Now reporting and analytics tools to create insightful data reports and dashboards, supporting IT and business stakeholders in making informed decisions.
* ** Continuous Improvements:
** Collaborates with Sprint planning, refinements, and execution. Recommend and implement enhancements to improve data quality, process efficiency, and performance.
* *
* Collaboration:

** Works effectively in a cross-functional team environment, communicating with stakeholders across IT and business units. Act as a mentor to less experienced colleagues.
** Qualifications
* ** 4-8 years of experience with at least 4 years hands on experience in CMDB and Discovery preferred
* BA, BS, or equivalent experience in related field. Advance Degree may be required.
* Proficient in SDLC and Agile methodology with excellent oral and written communication skills and organizational skills.
* ** Technical Proficiency:
** Advanced understanding of Service Now CMDB and Discovery, data modeling, and ITSM processes, Cloud (GCP, AWS, Azure).

Experience with scripting and automation in Service Now (JavaScript, Unix shell scripting, Windows scripting, Power Shell, Perl, Python).
* ** Integration

Skills:

** Proficient with…