Yardi Trainer

Position: Yardi Applications Trainer
#
*
* Job Description:

*
* Title:

Yardi Applications Trainer Division:
Corporate

OT Status:
Exempt

Reports to:

Director of Learning & Development Revision date:
November 2025

Management Level / Supervises:
Individual Contributor/ n/aJob Classification:
Human Resources Job Family Group:
Training & Education  Training
** PURPOSE
* * According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and reporting to the Director of Learning & Development, the incumbent is responsible for planning, developing, and delivering training that equips Affordable Housing Property Management teams to effectively use applicable programs and applications, such as Yardi Voyager (or later versions) and connected platforms, including Rent Cafe, Right Source, Compliance Manager (future need), and Forecast IQ.This

role serves as the organization’s subject matter expert for Yardi systems, connecting the dots across applications and ensuring staff can confidently apply system knowledge to real-world property management processes.
** ESSENTIAL FUNCTIONS
** Responsible for supporting operational excellence through training that enhances user adoption, efficiency, and accuracy within Yardi and its integrated tools. The trainer develops and delivers tailored learning experiences that accommodate employees’ needs across diverse settings—virtually, individually, or in person at the corporate office or in the field
** Training Delivery & Facilitation
*** Conduct in-person, virtual, and one-on-one (coaching) Yardi system training sessions for Affordable Housing property management teams.
* Deliver onboarding and refresher sessions on Yardi Voyager, Rent Cafe/Site Manager, Right Source, Compliance Manager, and Forecast IQ.
* Adapt training methods and content to diverse audiences, including property managers, compliance staff, and regional leaders.
* Provide real-time system coaching and guidance to ensure smooth adoption and sustained learning.
** Curriculum Management & Development
*** Develop and maintain training materials, guides, and resources for all Yardi-related applications.
* Create quick reference tools and video tutorials to support on-demand learning.
* Continuously update training content to reflect new releases, process changes, or business needs.
* Partner with subject matter experts and system administrators to ensure accuracy and alignment with organizational processes.
* Monitor attendance, feedback, and progress to ensure successful training outcomes.
* Assess the effectiveness of training programs through feedback and performance metrics and implement improvements.
** Systems & Application Support
*** Serve as the in-house expert for Yardi platforms and their integration across business functions.
* Identify training needs based on user performance data, system updates, and feedback.
* Troubleshoot user issues during training and escalate complex system questions to the appropriate teams.
* Create and maintain an online Knowledge Base for Yardi support topics, regularly researching and adding applicable topics.
* In partnership with Compliance and Affordable Housing Operations, monitor Yardi software releases for upgrades and patches, stay informed on new modules, tools, and best practices, and collaborate to identify and proactively develop training to support evolving system needs.
** Collaboration & Stakeholder Engagement
*** Collaborate closely with the Compliance team to ensure Yardi training aligns with regulatory and reporting requirements.
* Partner with Affordable Housing Helpdesk support to identify recurring user issues and develop targeted training solutions.
* Conduct needs assessments with departments and stakeholders to identify training needs and develop tailored solutions.
* Share insights and feedback with the Learning and Development team to improve training efficiency and knowledge sharing across systems.
* In partnership with Director of L&D, develop regular and thorough status communications for senior leadership and stakeholders.
* Support cross-functional initiatives related to system efficiency, user adoption, and process improvement.
**…