ServiceNow CMDB and Discovery Engineer

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization’s software systems in a cross‑functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization’s internal needs and externally‑facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Pivotal role in overseeing the Configuration Management Database (CMDB) and Discovery processes within the Service Now platform. This position is integral to the Application Development & Maintenance team, with a primary focus on new integrations and operations alongside data integrity, management practices, and system enhancements. Operational responsibilities encompass the day‑to‑day management and optimization of CMDB and Discovery operations to ensure seamless functionality.

• Operational Effectiveness: Responsible for completing Service Now Data Incidents, Defects, and Tasks according to established SLA?s.
• Discovery Configuration: Act as an SME and configure/fine‑tune Service Now Discovery patterns and schedules to accurately identify and map IT infrastructure and services, minimizing gaps in the CMDB.
• Create/maintain new schedules and patterns.
• Integration and Development: Lead projects and provide status updates. Develop and integrate Service Now with external systems to enrich CMDB data, utilizing REST, SOAP APIs, and other web services. Focus on automating data import, de‑customizations, and synchronization processes to ensure up‑to‑date information. Implement new service graph connectors and upgrade plug‑ins in a timely manner.
• Data Integrity and Quality: Implement and enforce strict data governance and quality standards within the CMDB, ensuring data integrity and reliability for operational and decision‑making processes.
• Data Analysis and Reporting: Utilize Service Now reporting and analytics tools to create insightful data reports and dashboards, supporting IT and business stakeholders in making informed decisions.
• Continuous Improvements: Collaborate with Sprint planning, refinements, and execution. Recommend and implement enhancements to improve data quality, process efficiency, and performance.
• Collaboration: Work effectively in a cross‑functional team environment, communicating with stakeholders across IT and business units. Act as a mentor to less experienced colleagues.

• 4-8 years of experience with at least 4 years hands‑on experience in CMDB and Discovery preferred.
• BA, BS, or equivalent experience in related field. Advanced Degree may be required.
• Proficient in SDLC and Agile methodology with excellent oral and written communication skills and organizational skills.
• Technical Proficiency: Advanced understanding of Service Now CMDB and Discovery, data modeling, and ITSM processes, Cloud (GCP, AWS, Azure). Experience with scripting and automation in Service Now (JavaScript, Unix shell scripting, Windows scripting, Power Shell, Perl, Python).
• Integration
  
  Skills:
  
  Proficient with service graph connectors & various data sources. Experience in web technologies and APIs (REST, SOAP).
• Analytical
  
  Skills:
  
  Excellent analytical and problem‑solving skills, with the ability to generate actionable insights from data.

• Service Now Fundamentals
• Service Now Discovery Fundamentals
• Service Now Certified Implementation Specialist - Discovery
• Configuration Management Database (CMDB) Fundamentals
• ITILv4 Foundations
• Cloud GCP/AWS…