IT Service Desk Technician

Compensation $22.00 - $25.00/hour

* This role is highly interactive and requires significant experience or the ability to demonstrate excellent customer service skills*

The Service Desk Technician will work with other members of the IT Support Team to provide technical assistance and support to computer systems, hardware, and software.

• Provide first and second-level technical support in response to incoming IT Service Desk tickets while providing excellent customer service.
• Provide timely feedback and follow through with end users in response to Service Desk requests.
• Troubleshoot and resolve end‑user hardware, operating system, and software-related problems for both local and remote users.
• Install, modify, and repair computer hardware and software.
• Ensure proper documentation of all Service Desk-related activity in the Service Desk Ticketing System.
• Ensure proper documentation for supported hardware/software in use throughout the organization.
• Perform new PC imaging and setup as needed.
• Provide training to end users as needed.
• Recommend IT procedure modifications or improvements.

• Experience in a Help Desk/Customer Support role is required.
• Strong desktop support skills, experience supporting remote users, and excellent interpersonal skills.
• Self‑motivated and capable of prioritizing tasks and requests.
• Reliable transportation is required as some local travel is involved.
• Microsoft Office Suite.
• Microsoft Exchange/Office 365 Administration.
• Active Directory user administration.
• PC imaging/deployment.
• Basic network troubleshooting capabilities.
• Bilingual English/Spanish preferred but not required.
• Associate's degree or equivalent from a two‑year college or technical school.

• 8 Paid Holidays & 1 Paid Wellness Day.
• Paid time off.
• Employee Referral Bonus Program.
• Medical, Dental, and Vision Insurance.
• 401(k) with a Company Match.
• Company Paid Training.
• Growth and Leadership Opportunities.

W.W. Williams was founded in Columbus, Ohio, in 1912. The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Under the long‑standing brand, W.W. Williams Companies employ more than 515 service technicians across 44 facilities, offering service and repair, OEM product sales, and supply chain management solutions. Products and services include diesel engines, transmissions, bumper‑to‑bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

Our mission is to be the trusted provider of innovative, timely solutions that surpass expectations, and we strive to create a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.