Senior Analyst, IT Client Services

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues.

Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages.

This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
• Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.
• Encourages informed risk-taking and acts as a catalyst for innovation at Cardinal Health; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources.
• Proactively develops and maintains technical knowledge in specialized area(s), remaining up-to-date on current trends and best practices;
• Performs assessments and listens to internal/external customers to understand and anticipate their needs and determine their priorities in the context of the overall enterprise.
• Assume responsibility of a V1 role in most of our large meetings and events.
• Set and maintain the standard for video switching and distribution for the team.
• Ability to work on multiple large highly visible projects simultaneously and provide all deliverables in all project specific deadlines.
• Ensure av/video systems are implemented correctly and are being maintained in appropriate fashion.
• Work with less experienced team members to ensure they have appropriate training and understanding of video technologies that are being implemented

• 2-4 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Preferred knowledge of audio-visual/video (av/video) hardware and software coupled with experience running/leading corporate town hall events with this technology preferred.
• Live Video Switching and Distribution preferred
• Knowledge of Vizrt/Tricaster and Black Magic Design ecosystems preferred
• Video Broadcast experience preferred
• Live camera and PTZ camera setup and operation preferred
• Video editing using multiple programs preferred (Adobe Premiere and After Effects)
• General A/V tech knowledge supporting breakout rooms preferred
• Zoom support and troubleshooting preferred
• Ability to lift 50 to 75 pounds
• Ability to be on your feet up to 8 hours a day
• Experience with consulting and communicating to executive leadership teams for small to large town hall meetings and events preferred.
• Quick learner and can manage stress and multitasking on a daily basis preferred
• Works with vendors on product selections to maintain or enhance team capabilities preferred
• Intermediate to advanced knowledge of IP protocols and networking concepts is preferred. (NDI and Dante)
• Intermediate knowledge on wiring, installation and troubleshooting complex Audio Visual systems preferred
• Ability to travel Internationally as well as domestically up to 30% of the time preferred

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and…