IT Support Technician

IT Support Technician

Dublin, OH

The IT Support Technician is responsible for executing tasks related to the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements. Primary customers are the Company’s operational units. The position may indirectly impact Company’s business objectives when those objectives are dependent upon the consistent performance of the Company’s business operations and their use of IT assets.

Benefits and Perks*

• Uncapped Flexible Paid Time Off.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity,  protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• A relaxed, business casual dress code that includes jeans and sneakers!

* Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

• High school diploma or equivalent
• 1-3 years’ experience working in the IT Support field
• Minimum1-3 years’ experience supporting Windows 10 desktop/laptop PCs
• Excellent customer service, interpersonal, communication skills
• Must have a proven customer service background
• Experience with Asset Management
• Knowledge of Active Directory
• Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
• Display professional image and demeanor
• Experience with Microsoft SCCM and/or other system imaging tools (required)
• Ability to multi-task efficiently and be detail oriented and highly organized
• Knowledge & experience of Windows devices and support of Windows OS
• Able and willing to learn new as well as existing technologies
• Understanding installing software, patches, updates on desktops and laptops
• Understanding troubleshooting basic network, software, printing problems
• Successful at working within a team environment
• Excellent written, verbaland organizational skills
• Sense of urgency to complete all assigned tasks
• Physical demands for this position frequently include: the ability to remain in a stationary position, ability to lift and transport up to 50 pounds, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

• Manage Hardware Inventory level of all PC Hardware, Monitors, Phones, Printers, and other technical items and peripherals that are needed to support our Retail Stores.
• Respond, troubleshoot, and document support calls and tickets using the provided and approved software tools.
• Explai…