Manager, Application Development and Maintenance

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

In this role, you will lead a collaborative team of onshore and offshore teammates dedicated to building and enhancing our specialty pharmacy distribution systems. You will optimize delivery performance and expand system capabilities through the effective adoption of innovative AI solutions, while partnering strategically with vendors to ensure seamless integrations between custom-built internal applications and enterprise SaaS platforms.

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

• Lead, mentor, and manage blended onshore and offshore engineering teams alongside specialized contractors, fostering a culture of accountability, collaboration, and high delivery standards across time zones.
• Partner closely with business leaders to build, prioritize, and execute a strategic roadmap for Specialty Pharmacy Distribution applications, adopting a product-first mindset to evaluate the business criticality of requests against cost, capacity, and resource constraints.
• Drive post-implementation stability and continuous system enhancements following a recent large-scale rollout, ensuring seamless data flow and integration between custom-built solutions, enterprise platforms (specifically where SAP integrates with Manhattan WMS), and third-party SaaS platforms.
• Leverage a strong technical engineering background to validate architecture, critically evaluate effort and sizing estimates, address technical debt, and ensure engineering teams build scalable, reliable software.
• Champion the adoption of practical AI-driven solutions and automation to streamline delivery cycles, optimize application performance, and enhance business capabilities.
• Embed a pragmatic Agile mindset across teams, championing incremental delivery (utilizing principles like INVEST) to ensure the team consistently deploys the smallest viable units of high business value.
• Coordinate handoffs and release management seamlessly between Build (development) and Run (operations/support) teams to maintain high system availability and minimize disruption.
• Manage SaaS vendor relationships, contractor statements of work, and operational budgets within the application portfolio.
• Ensure all application…